Apprentice Employability Support Worker

Salary
Apprenticeship Rates or National Minimum Wage dependent on age

Contractual hours
37

Basis
Apprenticeship

Package
Fixed term for 2 years

Job category/type
Adults and Communities, Apprenticeship

Date posted
12/06/2026

Job reference
REQ006378

Fixed term for 2 years

Are you passionate about helping people reach their potential and find meaningful work? We’re looking for an Apprentice Employability Support Worker to join our team and support residents across Torfaen to access training, employment and development opportunities.

This is a rewarding opportunity to gain hands\-on experience while working towards a recognised qualification, helping people take positive steps into work. What you’ll do:

• Support engagement and enrolment of participants onto employability programmes


• Assist with initial assessments, documentation and providing advice and guidance


• Deliver excellent customer care to individuals accessing support


• Update and maintain records on internal systems and CRM databases


• Respond to enquiries via phone, email and social media


• Support the coordination of services and referrals with partner organisations


• Assist with monitoring participant progress and ensuring compliance with programme requirements

What we’re looking for:

• A passion for supporting people into employment and improving lives


• Strong communication and interpersonal skills


• Good ICT skills (e.g. Outlook, Word, Excel)


• A positive, reliable and professional approach


• Ability to work independently and as part of a team


• Enthusiasm to learn and develop within a supportive environment

What you’ll gain:

• A recognised qualification in employability or business support


• Practical experience working in a supportive, community\-focused service


• Valuable skills in customer service, administration and partnership working

This is a fantastic opportunity to start a meaningful career while making a real difference to people across your community.

For an informal discussion regarding this vacancy please contact Salli Moreton, Career Development and Apprenticeship Lead – salli.moreton@torfaen.gov.uk, 01633 647271\.

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