Wellbeing Assessor

Summary

Salary: £31,022 \- £33,699 per annum

Location: Civic Centre

Job Type: Full Time, Permanent

Category: City Council (External Vacancy)

Closing Date: 23/07/2026

Reference: 0000026736

Description

Directorate: Adult Social Care \& All Age Commissioning
Section: Adult Social Care \- Front Door
Location: Civic Centre
Grade: Level 7
Salary: £31,022 \- £33,699 per annum
Hours: 37 hours per week

This advert is open to both internal and external applicants.

About us:

We are a city of strengths, with a proud heritage and bright future. Working for Stoke\-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke\-on\-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke\-on\-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high\-quality services that our residents need.

Further information on the Council and our directorates

The Role:

The Direct Payments Team sits within All Age Commissioning and is responsible for ensuring that adults are supported to manage their Direct Payments effectively, safely, and inline with statutory requirements. As part of a wider transformation programme, the service is moving towards a more integrated, proactive, and person centred approach within Adult Social Care.

The Wellbeing Assessor role is key to this change, working directly with adults and their representatives to review how Direct Payments are being used, ensuring they deliver intended outcomes while reducing risk. The post will also take on responsibilities previously held within locality teams, helping to create a more consistent and streamlined service. The post will work closely with colleagues across Adult Social Care, finance, and commissioning, contributing to improved processes and better outcomes for residents.

Key Responsibilities:

• Work proactively with adults and their representatives to support the effective use of Direct Payments


• Review and monitor support arrangements to ensure they meet assessed needs and deliver intended outcomes


• Identify risks, concerns, or misuse of funds, taking appropriate action and escalating where required


• Provide clear advice, guidance, and practical support to improve confidence in managing Direct Payments


• Work collaboratively with Adult Social Care teams, commissioning, and finance colleagues to ensure a coordinated approach


• Contribute to service improvements, including embedding consistent processes and undertaking additional duties appropriate to the role

• Experience in Adult Social Care, wellbeing, or a related role supporting vulnerable adults


• Understanding of Direct Payments and the Care Act 2014, or the ability to develop this quickly


• Strong communication and interpersonal skills, with the ability to build trust and work sensitively with individuals and carers


• Ability to identify risks and take a proactive, solution focused approach to resolving issues


• Good organisational skills with the ability to manage a varied workload and meet deadlines


• Able to work independently and collaboratively as part of a multi\-disciplinary team, with a commitment to improving outcomes

• A competitive salary based on your skills, experience and talent


• Hybrid and flexible working options


• An excellent local authority benefits pension scheme


• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes

For more information on the role, please contact the Recruiting Manager Kelly Mountford, Kelly.Mountford@stoke.gov.uk

Pre\-Employment Checks:

Any offer of employment will be subject to the successful completion of required pre\-employment checks. These may include:

• Right to Work in the UK


• Proof of address


• Satisfactory references


• Occupational Health Clearance


• Evidence of professional qualifications or registrations


• DBS check at the appropriate level (if applicable for the role)

No agency terms and conditions accompanying any such CVs will be accepted by the Council.

Any unsolicited information sent by an employment agency will be treated as the property of the Council.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and InclusionAt Stoke\-on\-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.

To Apply

If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189\.

In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

• Do you have the Right to Work in the UK?

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