Service Administrator

We are looking for a dedicated and highly organized Service Administrator to join our service team. This role is pivotal to ensuring smooth delivery in our fast\-paced engineering environment while also working closely with the sales team and interacting with customers. The ideal candidate will be diligent, proactive, and able to work independently, with a strong focus on attention to detail. The service administrator will be involved in the preparations of all aspects of the day\-to\-day service delivery whilst working closely with the Service Manager.

Precia Molen are a world leader in the weighing industry. We supply advanced weighing solutions across a range of industries, from Food and Agriculture, to Construction, to Pharmaceuticals.

Benefits:

• Permanent Position


• Salary €35,000 per year


• 20 days holidays


• Parking available


• Work with a small, dedicated team

• Serving as a point of contact for customers, answering phone and email inquiries, and assisting with order\-related issues to ensure customer satisfaction.


• Process service orders and maintenance contracts, ensuring all necessary details are captured and assigned to engineers in a timely manner.


• Prepare and issue invoices for completed orders, ensuring they align with the terms outlined in maintenance contracts and the scope of the work completed.


• Process engineer worksheets into SAP, ensuring that all completed work, hours, materials, and other relevant details are accurately recorded.


• Assist in coordinating the schedules of engineers, ensuring that contracts and service orders are assigned to the appropriate engineers based on availability, location, and skill set.


• Collaborate with the sales team to increase orders and identify new opportunities.


• Maintain engineer stocks and resources through replenishment tasks and stock takes.


• Assist with maintaining and adhering to health and safety regulations for site visits.


• Internal administrative support as required.

• Highly proficient in Microsoft Excel


• High attention to detail to ensure accuracy in all aspects of work


• Strong communication skills, specifically phone communication


• A customer\-focused attitude with the ability to handle inquiries and maintain professional relationships


• Excellent organizational skills with the ability to manage multiple tasks and meet deadlines


• The ability to work independently and take initiative in a fast\-paced environment

• Experience in an administrative role, preferably within an engineering or technical environment


• Experience working with SAP


• An understanding of health and safety regulations in the workplace

Start Date: Immediate start

Pay: €35,000\.00 per year

Work authorisation:

• Ireland (required)

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