Sales Team Leader — Weekend Shift

Weekend Shift \- Thursday, Friday, Saturday, Sunday \& Monday

Salary \- £35,000 \- £50,000 OTE \+

Purpose of the role

To own the performance of the weekend sales shift and to make sure CST is fully staffed and commercially sharp on Saturday and Sunday, when a large share of B2C learners research and book their training.

The Thursday to Monday pattern is deliberate. It gives the Team Leader three days alongside the core business each week for planning, escalation and alignment, and full leadership presence across both weekend days when the rest of the business is closed.

Key responsibilities

Team performance

• Own the weekend shift revenue target and report against it every Monday.


• Set individual daily targets and run a start\-of\-day briefing each morning.


• Use Thursday and Friday to plan the weekend: which enquiries are live, which quotes are open, which customers are expected to proceed, and what the team will work on Saturday and Sunday.


• Produce a Monday handover summarising weekend performance, deals closed, enquiries carried forward and anything the wider business needs to action.

• Hold a structured weekly 1\-1 with every rep on the same framework used across the sales function: pipeline health and overdue follow\-ups, target vs revenue, invoice conversion, dials and talk time, companies contacted, next five deals, expected\-to\-proceed count, outstanding invoices and call\-quality feedback.


• Review recorded calls per rep per week with written feedback.


• Coach live on the floor across both weekend days.

• Guarantee that no weekend enquiry goes unanswered. All web, phone and email enquiries responded to within 5 minutes during shift hours.


• Handle escalations and complaints arising over the weekend, including course\-day issues where learners or employers cannot reach anyone else.


• Act as the commercial point of contact for weekend course delivery: late bookings, transfers, cancellations and no\-shows.

• Enforce HubSpot hygiene across the weekend team: every enquiry logged, correct deal stages, dated next actions, zero overdue tasks at end of shift.


• Keep the "expected to proceed" flag accurate so Monday forecasting is reliable.

• Use Thursday, Friday and Monday to work directly with the day team, so weekend activity is joined up with the rest of the sales function rather than running as a separate business.


• Feed weekend enquiry patterns and customer objections back into pricing, marketing and course scheduling.

• Work closely with Head of Sales and other team leaders to ensure weekly/monthly targets are met


• Ownership of high performance standards across all team members not just those on your shift pattern

• Weekend shift revenue vs target


• Enquiry\-to\-sale conversion rate (benchmarked against weekday)


• Speed to lead on weekend enquiries


• Weekend enquiry answer rate (target: 100% within standard)


• Dials and talk time per rep against standard


• Overdue follow\-ups (target: zero at end of each shift)


• Call quality score


• 1\-1 and call\-review completion rate

Essential

• Experience leading or supervising a phone\-based sales team, or a strong senior rep ready for first\-line management.


• Track record of hitting personal sales targets.


• Genuinely comfortable with a permanent Thursday to Monday pattern, including every weekend.


• Able to operate independently on Saturday and Sunday with no senior management on site.


• Competent with a CRM (HubSpot preferred).


• Sound judgement on customer escalations without waiting for sign\-off.

• Experience in training, education, construction or a regulated services sector.


• Experience of B2C high\-volume consumer sales.


• Previous weekend or shift\-based leadership experience.

Work Location: In person

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