Reservations Sales Agent

About us

Holiday Inn hotels look for people who are genuine, friendly, thoughtful and resourceful. People who care enough to go the extra mile to give our guests a great experience.

OWN TRANSPORT ESSENTIAL DUE TO LOCATION

Title: Reservations Sales Agent

OWN TRANSPORT ESSENTIAL DUE TO LOCATION

Responsible To: Revenue Manager

Job Scope

As Reservations Agent, you will work within a team to manage the effective operation of the reservations department to maximise sales for the hotel. You will ensure maximum revenue opportunities are achieved through execution and maintenance of all sales strategies implemented by the Hotel Revenue Manager and General Manager

Key Relationships

Revenue Manager and Group Director of Sales. You will work very closely with the Meeting \& Events Sales team and as a team member within the sales office. Liaise with key departments – in particular Front Office.

Areas of Responsibility

• To work as per rota to meet the sales office requirements


• Maintain and increase business from existing reservation clients through effective use of follow up system


• To actively seek all opportunities to increase bedroom sales


• Calling of potential sales leads to generate bookings


• Complete all group enquiries timely and accurately


• To check all written correspondence for special requirements and ensure the correct information is given to the relevant departments


• Ensure the hotel credit policy is strictly maintained by adhering to the procedure in place


• Ensure all reservation files are up to date and maintained


• To ensure all relevant information required to produce lead in reports, occupancy figures, market share are supplied to the Revenue Manager when needed


• To refer all cancelled / refused business to the Revenue Manager / Sales Manager

· To follow the pricing and yield strategy for the hotel to maximise revenue

• To ensure PMS is updated correctly and information is given to reception to assist with smooth check in and check out.


• To assist in all sales activities which may include: Mail Shots, Cold Calling, Promotions, Appointments, Training, Show\-rounds and any other activities beneficial to the sales team


• Be aware of the business in house and arriving


• To keep the Sales Manager and Revenue Manager informed of any alternations to reservations which may affect revenue projections


• Prepare Daily Business sheet


• Convert bedroom accommodation enquiries into bookings on the phone, in person, by letter, email or fax


• Record and process using Hotelkey, cancellations and amendments via phone and email promptly and in line with company standards


• Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals


• Prepare reports using both computerised reservation system and other computer software such as Word and Excel


• Chase all optional bookings


• Ensure reservations checks are completed every day as per hotel procedure


• Sell IHG products and services using up\-selling and suggestive selling techniques


• Cross sell other QN Hotels properties

Benefits:

• Employee discount


• Free parking

This listing is from indeed. View original listing ↗