Registered Care Home Manager

JOB DESCRIPTION – CARE HOME MANAGER

Job Title: Registered Care Home Manager

Reports to:

Quality and Compliance Consultant / Managing Director

Job Purpose

As Registered Care Home Manager, you will be responsible for the operational day\-to\-day management of the service, ensuring Supreme Home’s continued compliance with all relevant legislation.

Working in partnership with colleagues in the senior management team, you will ensure the provision of a high\-quality service, enabling individual needs and organisational priorities to be met in accordance with available resources.

Supreme Home’s is an ambitious, forward\-thinking organisation, and you must be committed to developing and enhancing the services we provide.

Duties \& Responsibilities

• To manage the Home to the highest professional standards


• To ensure that the provision of care to Residents is in line with national standards and the Care Act


• To participate in personal development activities to maintain up\-to\-date knowledge and skills


• To conduct yourself at all times in a manner complementary to the values of a caring establishment


• To manage voids within the Home and minimise vacancies


• To maintain knowledge of relevant legislation, local services, and resources


• To ensure resident rooms and premises are inspected and maintained in good condition

• Fire safety (fire drills, alarm testing, extinguishers, checklists)


• Health \& safety (maintenance, COSHH – see H\&S checklist)


• Security (premises checks, visitor vetting, monitoring service users)

• Represent the Home to external bodies, organisations, and individuals


• Promote the Home within the local community to support occupancy


• Support national standards and Codes of Practice


• Build relationships with staff, residents, families, healthcare professionals, and suppliers

• Take accountability for all day\-to\-day activities


• Act as mediator in grievance or disciplinary situations


• Deputise for the Service Manager when required


• Attend meetings and contribute to business development and strategy


• Work flexibly to meet changing priorities


• Undertake additional duties as required

• Maintain a high\-quality service in partnership with colleagues


• Ensure compliance with the Health \& Social Care Act 2008 and CQC standards


• Deliver safe, personalised services through assessments and care planning


• Ensure compliance with training and supervision policies

• Deliver person\-centred care promoting independence, dignity, and choice


• Ensure services are flexible, reliable, and accessible


• Implement robust systems and procedures


• Ensure appropriate staffing levels and skills mix


• Respond to referrals within agreed timescales


• Coordinate support workers effectively


• Maintain communication with stakeholders (residents, families, professionals)


• Ensure effective out\-of\-hours service provision


• Regularly review care plans and service delivery


• Maintain systems in line with legislation and best practice


• Ensure safe working environments


• Maintain and update operational policies and procedures


• Develop strategies and action plans to meet targets


• Maintain referral processes and stakeholder engagement


• Promote resident involvement and feedback


• Manage complaints in line with policy

• Monitor client feedback and improve services


• Evaluate competitors and market trends


• Develop annual plans with SMART objectives


• Review service utilisation and identify growth opportunities


• Ensure marketing materials are up to date


• Maintain full occupancy and minimise voids


• Produce monthly reports and attend management meetings


• Support strategic development and innovation


• Build referral networks and identify marketing opportunities


• Manage improvement projects

• Manage and lead a large staff team


• Ensure efficient and consistent service delivery


• Plan recruitment and workforce capacity


• Oversee HR functions:


• Workforce planning


• Recruitment \& selection


• Training


• Supervision \& appraisal


• Disciplinary procedures


• Absence management


• Ensure staff training and development


• Maintain effective communication (meetings, forums, newsletters)


• Attend planning meetings


• Promote safe working practices


• Ensure staff follow policies and procedures


• Provide support and guidance to staff

• Supervisions every 3 months


• Annual appraisals


• Ensure staffing cover at all times


• Manage rotas and staffing levels


• Complete referrals within 48 hours


• Conduct 6\-monthly care reviews


• Manage payroll records and staff hours

• Implement quality assurance systems


• Monitor service standards and performance


• Ensure safe care practices


• Manage complaints effectively


• Review services regularly using feedback and surveys


• Implement clinical governance frameworks

• Manage resources (staff, equipment, finances, premises)


• Monitor and control expenditure


• Prepare proposals for service improvements


• Maintain adequate stock and supplies


• Analyse financial performance and variances


• Ensure cost\-effectiveness and value for money


• Liaise with finance and contractors


• Manage budgets and financial procedures

• Maintain accurate records and administrative systems


• Chair meetings and ensure effective communication


• Ensure residents receive Terms \& Conditions

• Identify opportunities to improve energy efficiency


• Monitor and audit energy usage


• Implement environmentally friendly practices (energy, water, waste)

Work Location: In person

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