Recharge Controller

Recharge Controller
Access Hire (Part of Kelling Group)
Salary: £27k per annum
Hours: Mon\-Friday 8am\-5pm

Access Hire is the leading MEWPS hirer in the UK.Responsibilities of the role:

• Compiling and processing damage recharges.


• Forwarding charges onto customers in a timely and sensitive manner.


• Ensuring that costs are chased up and finalized to maximize cost recovery.


• Liaising with both internal workshops, but also external workshops and body shops to confirm cost of repairs.


• Where required, it will also involve negotiating costs with body shops/workshops to ensure most cost\-effective repairs for our customers.


• Liaising with our customers to chase up for purchase orders to ensure that cost of damages are recovered in a timely fashion.


• Interact closely with other departments, in particular, finance, workshop and sales.


• Provide a high level of accuracy and detail on all records created within Syrinx.


• Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.


• Dealing with any queries relating to recharges escalating to Senior when needed.


• Ensure that the company’s health and safety policy and procedures are adhered to.


• Any other ad\-hoc duties.

• Prior experience of controlling damage recharge or demonstrable experience within the vehicle industry.


• A good general level of vehicle knowledge.


• At least 2 years’ Experience in this role.


• Business standard IT skills, including Microsoft Outlook.


• Excellent analytical skills.


• Excellent communication and customer care skills.


• Strong organizational and planning skills.


• Excellent multitasking and teamwork skills.


• Happy to work within a team environment but has the ability to work alone, when required.

• 25 days holiday plus bank holidays per year


• Birthday off


• Life Insurance (2x annual salary)


• Company Referral Scheme


• Long Service Award


• Company Pension Scheme


• Healthcare Cash Plan

This listing is from indeed. View original listing ↗