Service Controller

Service Controller

Normanton

Welfare Hire (Part of Kelling Group)

Working hours: Mon — Fri, 8am —5pm.

Job Function: Serve as the central point of contact for our customers, fostering strong working relationships and developing in\-depth product knowledge. You will leverage this knowledge to understand customer requirements and translate them into services that effectively meet their needs.

Liaising with: Customers, 3rd Party Servicing Contractors, The Hire Desk and Technical Support team.

The ideal candidate will excel in customer service, demonstrating strong administrative, planning, and organisational skills. They will have a keen attention to detail and accuracy, with the ability to work effectively both independently and as part of a team. The role involves liaising with customers from a variety of sectors to understand and meet their equipment servicing needs.

Responsibilities

• Respond to service calls and coordinate solutions by liaising with relevant contractors.


• Maintain daily communication with servicing contractors to ensure services are booked accurately, minimising missed services, credits, and invoice queries.


• Proactively schedule services through incoming calls, emails, or alerts from our internal ordering system for both units and vehicles.


• Raise and manage purchase orders.


• Maintain accurate records and documentation in Syrinx.

• Strong telephone manner and communication skills.


• Previous experience in a similar role (desirable but not essential, full training provided).


• Excellent verbal and written communication abilities.


• Proficiency in using PC applications such as Outlook, Word, and Excel.


• Strong organisational skills with a keen attention to detail for accurate document management.


• Basic geographical knowledge (desirable but not essential).


• Ability to perform well under pressure and meet tight deadlines.


• Strong multitasking and teamwork abilities.


• Generate various reports, including Off Hires and Service reports.


• Ensure a high level of accuracy and attention to detail for all records within Syrinx.


• Communicate effectively with colleagues, providing a friendly and helpful point of contact.


• Administer waste notes and orders, ensuring timely and accurate completion both internally and externally.


• Perform any additional duties as requested by your manager.


• Adhere to the company's policies and procedures as outlined in the Employee


• Handbook.

• 25 days holiday plus bank holidays per year


• Birthday off


• Life Insurance (2\.5x annual salary)


• Company Referral Scheme (up to £1000 awarded)


• Company Cycle to Work Scheme – we buy the bike and you pay us back saving your NI


• Long Service Award – gifts, hampers, vouchers and more for long service


• Enhanced Company Pension Scheme (up to 5%, and via salary sacrifice where applicable)


• Medicash is our Healthcare Cash Plan (including access to virtual GP, and discounted prices at selected retailers and gyms)


• Learning \& Development culture (professional qualifications, access to apprenticeships and more)

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