: Operations Agent

About Us:

Dietl is a global leader in fine art logistics and services, providing comprehensive solutions for the storage, transportation, crating, installation, and management of artworks. Originally founded in the United States, Dietl has expanded internationally, with operations in key markets including Dubai and London.

Renowned for exceptional customer service, Dietl has built a strong reputation for supporting leading artists, collectors, galleries, and cultural institutions worldwide with the highest levels of care, professionalism, and discretion. We continue to invest in next\-generation technology and innovative solutions, while remaining committed to sustainable practices and responsible operations across the art logistics industry.

Main purpose of job:

The Operations Agent will play a key role in the day\-to\-day coordination and management of fine art shipments and logistics operations. The successful candidate will be responsible for ensuring the smooth movement of artworks and high\-value consignments, while delivering exceptional service to clients and maintaining compliance with operational and customs requirements.

This is a fast\-paced and varied role requiring excellent organisational skills, attention to detail, and the ability to manage multiple priorities.

Key Responsibilities

· Coordinating domestic and international fine art shipments by air, sea, and road

· Managing bookings with airlines, shipping lines, hauliers, and specialist transport providers

· Liaising with galleries, museums, auction houses, private clients, and agents

· Tracking shipments and proactively resolving operational issues or delays

· Coordinating collections, deliveries, installations, and storage requirements

· Ensuring compliance with customs regulations and company procedures

· Maintaining accurate operational records and shipment updates

· Working closely with warehouse teams, technicians, and drivers to ensure smooth operational delivery

· Providing a high level of customer service and communication throughout each project

Skills and Experience

• Previous experience within freight forwarding, logistics, shipping, or fine art logistics preferred


• Strong organisational and administrative skills


• Excellent attention to detail and ability to manage multiple tasks simultaneously


• Experience preparing shipping and customs documentation would be advantageous


• Knowledge of the art world and fine art logistics industry preferred


• Strong communication and relationship management skills


• Ability to work effectively under pressure and to tight deadlines


• Proactive, flexible, and solution\-focused approach


• Competent IT skills including Microsoft Office and operational systems


• Full UK driving licence preferred

· Competitive salary

· Pension scheme

· Private medical healthcare

· Health cash plan

· Company Life assurance

· EV Scheme

· 25days plus Bank holidays Annual leave

Benefits:

• Company events


• Company pension


• Free parking


• Life insurance


• On\-site parking


• Private medical insurance

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