Front Office Team Member

Company Description

• Contract Type: Permanent / Flexible hours


• Salary: £14\.80 per hour


• Start date: July 2026


• Apply: Please send your application to Elena.Alla@accor.com

A job, a career or a calling \- whatever brings you here, we have something for you!

As part of our team you can have:

• Employee benefit card offering discounted rates at Accor worldwide up to 30% off


• Free Bonus Breaks Voucher (complimentary stays in UK)


• Complimentary meals on duty and uniforms.


• 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)


• Friends \& Family Rates


• Eye Test Vouchers


• Learning programs through our Academies


• Cycle to work scheme


• Employee VivUp program with direct access to GP, high street discounts and many more


• Work based Pension

• Provide efficient guest registration, check\-in, and check\-out services.


• Maintain accurate guest accounts and offer helpful, precise information.


• Handle guest requests promptly, courteously, and efficiently throughout their stay.


• Lead by example in delivering exceptional customer service.


• Ensure smooth communication between guests and hotel departments.


• Handle incoming calls professionally, transferring them as needed.


• Follow strict security procedures to protect guest confidentiality and safety.


• Ensure secure handling of room keys, guest data, and credit card transactions.


• Manage reservations with accuracy and efficiency.


• Maximize sales opportunities through effective guest interactions.


• Maintain accurate documentation of guest messages and internal communications.


• Ensure guest and hotel accounts are correctly updated with all charges.


• Keep all equipment in good working condition and used appropriately.


• Assist the Food \& Beverage department when needed.


• Follow fire and evacuation protocols.


• Perform additional tasks as assigned by management.


• Address guest concerns effectively and escalate issues to the Manager on Duty when necessary.


• Continuously strive for total customer satisfaction through proactive service.

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Additional Information A little more information:

• You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.


• Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.


• To ensure you can best welcome and care for our guests you will need to be fluent in English.

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