Microsoft Dynamics 365 Engineer, SEO, Perm; Liverpool, Newport or London

Details
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Reference number

463199

Salary

£44,027
A London weighting allowance of £4245 is payable in addition to the advertised salary range.
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Senior Executive Officer### Contract type

Permanent### Business area

CC \- Digital, Data and Technology### Type of role

Digital

Information Technology

Other### Working pattern

Flexible working, Full\-time, Part\-time, Compressed hours### Number of jobs available

2
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Bootle, North West England, L20 7HS : Newport, Wales, NP10 8XG : City of Westminster, London (region), SW1H 9AJAbout the job
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Job summary

• Do you have hands on experience developing for and maintaining a full Microsoft 365 environment?


• Can you automate MSD365 tasks using PowerShell or Graph API?


• Do you enjoy improving digital workplaces and enabling users through modern tools?

In this role, you will be responsible for designing, configuring and extending Microsoft Dynamics 365 (CE/CRM) and the Power Platform to meet user and business needs. You will be part of a technical team within the Digital Practice division, of the Digital, Data and Technology directorate of the Charity Commission. You will work within a multi disciplinary agile delivery team, integrating Dynamics with Charity Commission systems while meeting the Government Service Standard and the Technology Code of Practice.

Job description

Key Responsibilities:

• Configure and Build Dynamics 365 (CE) Solutions\- Programming and build to modern development standards, Customise Dataverse tables/entities, forms, views, business rules. Implement workflows/Power Automate, plugins, JavaScript/TypeScript, PCF controls, and solution management across environments development, test and production.


• Deliver Dynamics 365 modules to support the Charity Commissions services, ensuring accessibility. Build features across Charity Commission systems, CRM, knowledge management and Power Pages for secure customer facing services. Explore problems and issues within Dynamics 365 and deliver optimal solutions to address the cause of the identified problem.


• Integrate Dynamics 365 securely with the Charity Commissions systems, to deliver efficient and effective support to the Charity Commission’s services. Implement API‑based integrations (REST/OData), Azure Logic Apps/Functions, Service Bus, and external data sources. Design robust systems integration patterns and monitor availability and capacity.


• Data migration and quality, including Data management, Data standards, governance and assurance. Plan and run migrations into Dataverse (ETL, staging, deduplication), Enforce data standards and retention in line with departmental policies and the Service Standard


• User‑centred delivery \- Defining and managing business/user needs. User‑centred practice and advocacy. Communicating between the technical and non‑technical. Translate user and business needs into Dynamics 365 configurations and extensions and


• Collaborate with product managers, delivery managers, software engineers, business analysts, service designers and user researchers to ensure features are usable, accessible and meet real needs.


• Quality assurance and continuous improvement \- Testing; Managing, reporting and resolving defects. Create and run unit/integration tests, manage defects, peer‑review code/config, contribute to continual service improvement and support live incident/problem management.


• Agile delivery and DevOps \- Participate in sprint ceremonies, automate build/release with Azure DevOps, maintain environment strategy and deployment pipelines for Dynamics 365 solutions. Make decisions selecting the best solutions, methods and tools to enhance the development of the MSD 365 system from options you have explored

Person specification

Key skills and experience and knowledge you will need are:

Ability:

• Ability to design, implement, and maintain scalable and secure Dynamics 365 systems.


• Strong problem\-solving skills and ability to troubleshoot complex deployment issues.


• Strong decision‑making skills, including the ability to analyse technical options, assess business impact, and select the most effective Microsoft Dynamics 365 solutions that balance performance, security, cost, and user experience.


• Capacity to work in agile environments, adapting to changing priorities.


• Ability to engage effectively with non‑technical stakeholders, internally and externally, and clearly document processes and explain technical concepts in accessible terms.


• Strong focus on automation, efficiency, and continuous improvement.

Experience:

• Proven experience in Dynamics 365 CE, including integration with other systems and proficiency with Power Pages and Power Automate.


• Hands\-on experience with Azure DevOps for build and release management.


• Demonstrated experience in MS Dynamics 365 development and deployment.


• Familiarity with GitHub for source control and collaborative development.


• Exposure to automated testing frameworks and integration into CI/CD pipelines.


• Previous experience in cloud environments (preferably Azure) and infrastructure as code.

Experience:

• Dynamics 365 CE: Customer Service, Omnichannel, Knowledge, Dataverse solution management; Power Pages for portals.


• Power Platform: Power Apps (model‑driven), Power Automate for orchestration, Power BI for dashboards.


• Azure: Logic Apps, Functions, API Management, Service Bus, Key Vault.


• Languages/tools: C\#, JavaScript, .NET, HTML/CSS; SQL (data migration/ETL); Azure DevOps/Git.

Languages

English### Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together


• Managing a Quality Service


• Delivering at Pace

Benefits
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Alongside your salary of £44,027, Charity Commission contributes £12,754 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.

Watch this short video to find out more about us.

We operate a flexible hybrid working policy where office attendance is combined with up to 3 days homeworking per week dependent on role requirements.

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly. We welcome the unique contribution diverse applicants bring from all backgrounds and we aim to have a workforce that represents the wider society that we serve. We champion inclusion and wellbeing, aiming to create a workplace where everyone feels valued and has a sense of belonging.

We do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 28\.97%), far more than in the private sector, and a flexible, family\-friendly environment. Additionally you can look forward to other great benefits via our ‘Perkbox’ and ‘Edenred’ schemes. These include everything from an interest\-free season ticket loan and bicycle loan (after two months) to discounts on gym membership, cinema tickets and restaurants. Please see the attached Charity Commission benefits document.

A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days per year. You have the opportunity to purchase up to an additional 5 days annual leave (pro rata) per year, requests must be submitted in the February of that year.

The Charity Commission’s operational ambition is to realise the Commission’s values of being an expert regulator that is fair, balanced, and independent, which works in a way that is supportive, collaborative, and innovative to achieve our ambitions. We want to develop our capability to regulate charities to realise this goal and meet our statutory and public duties to ensure that charity in England and Wales can deliver maximum benefit to society in a way that upholds its reputation in the eyes of the public.

Work at the Charity Commission and you’ll make a difference every day to:

• The 170,000 charities of all shapes and sizes that we regulate across England and Wales.


• The trustees we partner with and advise.


• The people and causes that benefit from the £10bn generously donated each year by the public.

Find out more about working for us here.

To note: Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experi

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