Guidance and Practice Manager; HEO; FTC; Liverpool/Newport

Details
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Reference number

464986

Salary

£35,384
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Higher Executive Officer### Contract type

Fixed term### Length of employment

UNTIL 31/03/2028### Business area

CC \- Communications and Policy### Type of role

Policy

Other### Working pattern

Flexible working, Full\-time, Part\-time, Compressed hours### Number of jobs available

2
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Bootle, North West England, L20 7HS : Newport, Wales, NP10 8XGAbout the job
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Job summary

• Can you easily pick out important points in information?


• Can you explain complicated concepts in plain English?


• Do you like constantly learning and testing your knowledge?

The Guidance and Practice team write the Charity Commission’s guidance for charity trustees, giving them the information they need to perform that role. We are looking for a Guidance and Practice Manager, who will lead on projects to write guidance, so strong writing skills is essential. Moreover, we are looking for someone who can take complex information and explain that in plain English.

You will Also have strong research, analytical and collaboration skills, so that you can quickly get to grips with a topic and its implications and work effectively with people across the Commission. You can also be asked to deliver presentations based on guidance to internal audiences or to trustees and umbrella bodies.

Our projects can be long, and our drafting is rigorously tested internally and externally. You do not have to be a charity law expert, but you will need to be curious, have resilience, an eye for detail and good organisational skills.

Job description

Key Responsibilities:

• Write guidance, using plain English, which is based on the law and on Commission expectations


• Thoroughly research a topic and consider impacts and implications, to assess what the Commission’s policy position should be on a particular issue


• Make sound decisions (or where appropriate recommendations) on what to include and exclude, particularly whether feedback and editorial suggestions (including from senior colleagues) have merit


• Test drafts with colleagues internally, and with charities and sector bodies


• Work effectively with relevant colleagues to launch and promote the guidance with appropriate external messaging, and to track and measure the awareness, engagement, and impact of guidance


• Provide advice or briefings using our guidance, or what we would say in guidance, to for example answer press enquiries

Person specification

Ability:

• Understand a new topic reasonably quickly, and what it means both for the Commission as regulator and trustees


• Write clearly and using plain English on topics that are technical or complex, and structure your writing so that you meet the needs of an online audience


• Obtain feedback on proposals through surveys, focus groups, or other means, and translate that feedback into appropriate actions


• Make sound judgements about information (such as survey results, legal advice, data, editorial comments) to make sure guidance is accurate, complies with agreed writing standards and is responsive to technical feedback; know when to escalate an issue for decision\-making


• Manage relationships to work effectively across the Commission and with senior staff


• Communicate effectively on paper and in person, including the ability to persuade others


• Work proactively, with good planning and prioritising so you keep the project on track and deal with any unexpected developments; maintain version control

Experience:

• Writing on technical issues, for example guidance, papers or external correspondence


• Making decisions or recommendations that are taken up on complex issues


• Achieving successful outcomes through collaborative working


• Presenting or facilitating workshops or meetings

Technical:

• Using Microsoft 365 and track changes (Technical)

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing


• Working Together


• Delivering at Pace


• Making Effective Decisions

Benefits
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Alongside your salary of £35,384, Charity Commission contributes £10,250 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.

Watch this short video to find out more about us. short video

We operate a flexible hybrid working policy where office attendance is combined with homeworking days dependent on role and corporate requirements.

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly. We welcome the unique contribution diverse applicants bring from all backgrounds and we aim to have a workforce that represents the wider society that we serve. We champion inclusion and wellbeing, aiming to create a workplace where everyone feels valued and has a sense of belonging.

We do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 28\.97%), far more than in the private sector, and a flexible, family\-friendly environment. Additionally, you can look forward to other great benefits via our ‘Perkbox’ and ‘Edenred’ schemes. These include everything from an interest\-free season ticket loan and bicycle loan (after two months) to discounts on gym membership, cinema tickets and restaurants. Please see the attached Charity Commission benefits document.

A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days per year.

The Charity Commission’s operational ambition is to realise the Commission’s values of being an expert regulator that is fair, balanced, and independent, which works in a way that is supportive, collaborative, and innovative to achieve our ambitions. We want to develop our capability to regulate charities to realise this goal and meet our statutory and public duties to ensure that charity in England and Wales can deliver maximum benefit to society in a way that upholds its reputation in the eyes of the public.

Work at the Charity Commission and you’ll make a difference every day to:

• The 170,000 charities of all shapes and sizes that we regulate across England and Wales.


• The trustees we partner with and advise.


• The people and causes that benefit from the £10bn generously donated each year by the public.

Find out more about working for us here.

To note: Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.To apply for this post, you must complete the following:

• A blind CV setting out your Job History/Full Qualifications/Previous skill and experiences.


• A Personal Statement (maximum 750 words) demonstrating how you meet the essential criteria for the role outlined on the Job Description.

We will assess your experience and the following Behaviours at Interview stage:

• Communicating and influencing


• Working together


• Delivering at Pace


• Making Effective Decisions

You will also be asked to complete a task before the interview. This will assess your knowledge and experience.

Interviews will be conducted via MS Teams.

The filtering process is due to take place on 26/06/2026

Interviews will be held on 08/07/2026

We will try to meet the dates specified in the advertisement. There may be occasions when these dates change. You will be given sufficient notice of the confirmed dates.

At the interview, the panel may probe further and ask candidates to provide further specific examples that show how they best demonstrate their skills.

We reserve the right to raise the score required at any stage of the process to manage numbers.

The Civil Service welcomes applications from people who have recently left prison or have an unspent sentence. Read more about recruiting people leaving prison.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Behaviours:

The distinguishing Behaviours (the require

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