Medical Receptionist

Overview

We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients, providing excellent customer service and ensuring smooth administrative operations within the practice. This role offers an opportunity to work in a supportive environment where attention to detail and compassionate communication are highly valued.

MAIN PURPOSE OF POST:

To provide a point of contact for patients, and act as a focal point of communication between patients, Doctors, medical staff and other staff

REPORTS TO: Reception Supervisors

RESPONSIBLE TO: The Practice Manager and Doctors.

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST:

1\. Telephone

· The telephone must be answered on or before the fifth ring

· Always give the name of the surgery when answering the phone. Identify yourself when answering calls. Speak clearly and pleasantly

· Diverting calls to appropriate extensions and taking any messages etc. as required. Never put calls on hold without first establishing the reason for phoning in and stating that you will be putting the person calling on hold whilst you deal with their query.

· Without being abrupt, keep the conversation short and to the point, remember there could be someone seriously ill waiting to get through

· As we offer a total triage model, direct patients calling for GP appointments or administration queries to the NHS App or our Website to submit relevant form to be triaged. For those unable to complete, use Reception flow (Accurx) and complete on the callers behalf where necessary.

· Receptionists deal with the booking of appointments after Triaged by GP from the Urgent and Routine in box on Accurx

· If someone needs to see a Doctor urgently, they must be prepared to see any Doctor or Nurse Practitioner available

· Reception deal with the booking of Nurse and Blood appointments and other additional services

2\. Messages

· Ensure all messages are entered on the computer system

· Check caller/patients full name, correct address and telephone number are on the computer so they can be contacted by the Doctor/Clinician if necessary

· Update new details when necessary, ensuring the full admin process is followed for any amendments made on a patient record

3\. Home Visits

· Follow the guidelines for Receptionists re home visits

4\. Patients

· Making appointments, both on the telephone or at the desk and using Reception Flow where necessary.

· Being courteous, friendly and helpful always, assisting patients with queries, registering new patients or temporary patients and ensuring all correct paperwork is completed.

· Booking ambulances where necessary

· Ensuring all requests for home visits, prescriptions and messages are recorded and that unresolved queries are passed to colleagues when shift changes occur

5 Chaperoning

· At times Receptionists may be asked to chaperone patients during examinations by GPs/Nurse Practitioner

6 Communication

· Inform Reception Supervisor or Assistant Practice Manager if a GP phones in sick

· Read the daily journal/nhs emails to keep up to date with any changes notified

7 Income

· It is the responsibility of the Receptionist to collect income relating to relevant claim forms and correspondence/non\-nhs work

· Record all monies in receipt book and issue receipt to patient – where possible, use debit card machine

8 Prescriptions

· When patients come to collect prescriptions, please take care ensuring patients’ addresses are checked. Reception staff working on the late shift are responsible for ensuring all prescription boxes and pads are safely locked away

· Dealing with repeat prescription requests – where possible, signposting the patient to the NHS app or website to complete their request online, alternatively dealing with the request face 2 face at the reception desk

9 Records/Filing

· File notes in strict alphabetical order and change addresses where necessary, ensuring the correct admin process is completed. Patient records to be re\-filed in correct position – this must be adhered to, to ensure the Lloyd George is correctly updated and re\-filed.

· Repair or make new folders as necessary

10 Housekeeping

· It is the responsibility of every Receptionist to make sure the reception area is kept tidy and free from clutter, e.g. sharps boxes must be stored in the storerooms

· Fire exits must not be blocked

These are the key duties and responsibilities for the post, and they are subject to regular review. Any significant changes to the role will be subject to discussion.

ROLE:

You will be expected to act as part of the practice team and as such your job will involve you supporting other members of the team from time to time. An understanding, acceptance and adherence to strict confidentiality is expected including an ability to use your own judgement and common sense.

We are looking for two Receptionists to cover the following shifts:

Role 1 \- 20 hours

Monday: 12\.00 \- 16\.00 (4 hours)

Tuesday: 12\.00 \- 16\.00 (4 hours)

Wednesday: 14\.30 \- 18\.30 (4 hours)

Thursday: 13\.00 \- 17\.00 (4 hours)

Friday: 15\.00 \- 19\.00 (4 hours)

Role 2\-20 hours

Monday: 12\.00 \- 16\.00 (4 hours)

Tuesday: 16\.00 \- 20\.00 (4 hours)

Wednesday: 13\.00 \- 17\.00 (4 hours)

Thursday: 15\.00 \- 19\.00 (4 hours)

Friday: 13\.00 \- 17\.00 (4 hours)

Pay: £12\.71 per hour

Benefits:

• Company events


• Company pension


• Free flu jabs

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