Instructions Handler/Administrator

Job Title: Instructions Handler/Administrator

Location: Orpington, Kent

*About Us*

Mansfield Solicitors \& Advocates place our clients at the heart of what we do whether we are working with large corporate clients or individuals.

We invest heavily in training and supporting our staff development along with keeping our technical expertise up to date.

We value our staff greatly and are proud of the collaborative way in which they work. As a relatively young firm formed in 2014, we are blessed with an ambitious and forward thinking senior management team that are building a sustainable well managed profitable business that has expanded year on year since first being established.

Role

As an Instructions Handler you will be working on behalf of large insurance companies administering new instructions relating to road traffic accidents. You will also be providing administration assistance and reception cover. This is a fantastic opportunity for someone looking to take a step in their career into a law firm.

What will your working week be like?

As an Instructions Handler you will be setting up new road traffic accident claims, using the insurer client’s system’s along with our own case management system, Proclaim. You will be required to accurately input case details into our case management system, identify, locate, and save information to the file and relevant documents to the insurer file.

You will be responsible for releasing our client care papers and initial set up documents to all relevant parties whilst assisting with incoming calls in a professional manner. You will be required to collate uninsured losses information and assess liability and monitor files on hold due to outstanding claims. Work will be required to be carried out to a high standard efficiently and effectively working a to do list.

You will be expected to cover administration and reception duties when required. These will include, but not limited to:

Admin

· Calling/emailing clients to update and chase instructions/documents.

· Requesting/chasing/collating/sending medical records

· Preparing Bundles of documents

· Ensuring and assisting fee earners comply with directions and adhere to timetables.

· Complete appropriate file closure processes.

· Undertake appropriate training and development in relation to the role.

Reception Duties

· Greeting and welcoming clients in a warm, confident, and happy manner.

· Answering, screening, and forwarding all incoming calls.

· Accurately relaying messages.

· Booking couriers.

· Receive, sort, and distribute all outgoing and incoming post and deliveries, scanning post to the case management system.

· Checking generic emails.

· Ensuring the reception area, meeting room and general office is always clean, tidy and presentable.

· Preparing and making drinks for meetings.

· Ensure drink making supplies are stocked in the office including ordering water when necessary.

· Arranging cards for staff birthdays.

· Banking of incoming cheques.

· Writing Cheques.

· Ensure all office equipment such as photocopiers are functional and working.

· Meter readings of copiers and electricity.

· Keep an up\-to\-date stationary stock list and ordering of stationary when required.

· Archiving of all paper files and maintaining archiving database including obtaining destruction lists to be approved and destroyed.

· Prepare weekly timetable of staff in the office, noting who is in to open and lock up and which manager is in to oversee the office.

· Manage meeting room bookings.

Who will this role suit?

The ideal candidate will be someone looking for their first step into a career within a law firm. Full training will be provided for this role, however experience in claims handling would be an advantage.

We are looking for a candidate who is a confident communicator within a team and on the telephone, ensuring good customer service is always provided. Attention to detail is key when setting up new files and ensuring an effective diary system is adhered to. You will be self\-motivated, and someone who can work calmly under pressure, working closely with those around you and offer support and guidance to ensure all claims are run smoothly and in a proactive manner.

Educated to GCSE standard or equivalent, including English and Maths.

Adhoc duties of a reasonable nature which may be requested from time to time.

What We Offer

• Full training and development.


• Friendly and supportive team environment.


• Hybrid working options following successful training and probation


• 33 days holiday including bank holidays


• Buy and Sell Annual Leave


• Paid volunteer time to support our chosen charity


• Additional day off for your birthday


• Employee Assistance Programme

Pay: £23,132\.20 per year

Work Location: In person

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