Head of Dialer & Contact Strategy (Connex One & Athena AI)
About Spark Energy UK
The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 3 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos.
We don’t offer off\-the\-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high\-quality solar into a bespoke system that is tailored exclusively to our customers.
As demand for domestic solar continues to surge, we’re expanding our customer facing team and we’re looking for a senior, hands\-on Head of Dialer \& Contact Strategy to own how we contact customers and generate sales opportunities.
Your number one goal: drive high\-quality appointments for our field sales reps and maximise sales from those appointments.
You’ll lead our use of Connex One and Athena AI to optimise outbound campaigns, improve scripts and coaching, and turn data into practical changes that boost appointments, show rates and conversion to sale.
Key Responsibilities
- Own the outbound contact strategy across all solar/renewables campaigns.
- Design, configure and optimise Connex One campaigns for lead follow\-up and appointment setting.
- Maximise connect rate, appointments per hour, and conversion from appointment to sale.
- Use Athena AI to improve scripts, objection handling and coaching.
- Own dialer data flows, reporting and dashboards (appointments, conversion, revenue per lead, occupancy, abandon, etc.).
- Ensure compliance with Ofcom, GDPR/PECR and DNC rules.
- Work closely with Sales, Operations, Marketing, Compliance and IT to align dialer strategy with sales targets and field capacity.
- 5–10\+ years in outbound dialer/contact centre operations, including a senior/lead role.
- Strong, hands\-on experience with Connex One (essential).
- Practical experience with Athena AI or similar AI/QA analytics tools.
- Proven track record increasing appointment\-set performance and conversion to sale.
- Strong analytical skills and commercial mindset; confident with reports and KPIs.
- Clear communicator who can influence stakeholders and drive change.
- £55,000–£70,000 base salary (DOE).
- Up to 20% performance\-related bonus tied to appointments, sales, efficiency and compliance.
- The chance to shape how a growing renewable energy business creates sales opportunities.
- A supportive team and modern tools to make a real impact, fast.
Experience:
- contact centre operations: 5 years (required)
- United Kingdom (required)
- Brighouse, West Yorkshire (preferred)
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