Guest Service Assistant

Job Ref: KGH11791Branch: Holiday Inn Birmingham M6 J7Location: Holiday Inn Birmingham M6 J7, BirminghamSalary/Benefits: £12\.71 per hour plus benefits and monthly service chargeContract type: PermanentHours: Full TimeShift pattern: 06:00 \- 02:00 \- Includes evenings, weekends and holidaysHours per week: 40Posted date: 03/06/2026Closing date: 19/06/2026

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest\-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.

*Other businesses may call this role Receptionist, Food Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.*

This role reports directly to the Guest Service Manager.

What you’ll do

• Deliver excellent service across reception, restaurant, bar, meetings and events.


• Support with tasks including check in/out, food and drink service, conference set\-ups, and banqueting.


• Build genuine relationships with guests, adapting your approach to each individual.


• Maintain cleanliness and presentation across all guest areas.


• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.


• Represent our values and culture, keeping guest experience at the centre of everything you do.

• A genuine passion for people and hospitality. Experience is great, but not essential.


• Strong communication skills and the confidence to work as part of a team.


• A proactive approach. (You notice what needs to be done and make it happen!)


• Comfortable using technology, including MS Office and similar tools.

What’s in it for you

• Career development through fully funded apprenticeships and our internal development programme.


• Discounts on hotel stays and a variety of major retailers, restaurants and days out.


• Free use of our gyms, pools, and leisure facilities.


• 24/7 access to wellbeing, financial, and legal support.

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in\-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

*At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at* *recruitment@kewgreenhotels.com* *\- we’re here to support you.*

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people\-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

The Holiday Inn Birmingham M6 J7 recently undergone a 1\-Million\-pound facelist to its public area and brand new meeting and events suite with its very own private terrace, private entrance as well as a private bar and refreshment area. Having 17 fantastic meeting rooms, all of which air conditioned with WiFi. We are surrounded by 7 acres of green belt land with 170 standard ensuite bedrooms and 20 executive bedrooms. Our new open lobby area incorporates a Startbucks lounge and dining areas in a modern and relaxed atmosphere. Our You Fit health and leisure centre offers a fully equipped gym, dance studio, 15 metre indoor swimming pool, steam room, sauna and whirlpool. Getting to us couldnt be easier as we are located just off the M6 motorway at junction 7 with convenient bus route and 250 car parking spaces should you drive.

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