Individual Conciliator

Details
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Reference number

464831

Salary

£36,547 \- £39,566
The Civil Service pay remit and Acas pay policy will apply.
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Higher Executive Officer
Grade 9### Contract type

Permanent### Business area

ACAS \- Dispute Resolution### Type of role

Conflict Advisers### Working pattern

Flexible working, Full\-time, Part\-time### Number of jobs available

20
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Birmingham, Cardiff, Glasgow, Manchester, or Newcastle with an element of working from home. Please be aware that this role can only be worked in Great Britain and not overseas.

(Due to workforce restrictions, London, Mildenhall, Fleet, Leeds and Nottingham will only be available to existing employees of Acas who are currently based in these offices. These internal candidates should select any location and email HRRecruitment@acas.org.uk to confirm you are currently based in one of these offices).

You will be asked to express a location preference during the application process. Informal hybrid arrangements are available and the balance between home and workplace working is to be agreed with the line manager to achieve the right balance between collaboration, in\-person engagement and flexibility.

Please note that any agreement on Part\-Time working hours is subject to agreement that the initial training period (7 weeks) will be completed on a Full\-Time basis.

Successful candidates will be offered roles in merit order based on the location they have chosen, and will be required to start on the date offered to align with the training schedule. Those who are unable to start on that date or are unavailable for certain parts of the training period will be placed on the reserve list for consideration in a future intake.About the job
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Job summary

The key role for an Individual Conciliator is to resolve potential or actual employment disputes that would otherwise result in an employment tribunal hearing.

Conciliators deal with potential and actual employment tribunal claims which can cover any area of employment law or employment relations. They don’t take sides, working instead to persuade all parties of the benefits of resolving disputes at an early stage. Their work involves discussing the strengths and weaknesses of cases with the parties concerned, with a view to reaching mutually satisfactory outcomes which are legally binding.

Job description

• Conciliators facilitate and promote the positive resolution of workplace disputes involving individual employment rights or working relationships through settlement or withdrawal of potential or actual complaints to the employment tribunal.


• They proactively manage a large caseload and respond to allocated work promptly, with the aim of resolving disputes at the earliest possible stage.


• They also assist parties who are often experiencing very challenging circumstances. Many claims involve concerns of discrimination and unfair treatment, and calls can frequently include expressions of frustration and distress. Therefore, conciliators must be empathetic and sensitive, yet also resilient in managing repeated interactions with parties who may require substantial support and patience.


• Conciliation is undertaken through telephone conversations with parties but also face to face using digital platforms or occasionally in person to enhance the prospect of resolution. This involves discussing the case, the applicable employment law and influencing and negotiating with parties with a view to resolving the dispute.


• Conciliators contribute to the wider Acas mission of improving employment relations, by identifying and exploring opportunities to raise awareness of the wider work of Acas, promoting other Acas services as appropriate.


• As part of their development, Conciliators are encouraged to train as Individual Mediator’s to support delivery Acas’ mediation services alongside their conciliation role.


• Following completion of your training, you will be assigned to either an individual caseload or a team caseload in line with business needs and operational requirements at that time.

We expect to make appointments from this recruitment throughout 2026 / 2027, in merit order and by location preference as required.

Virtual Information Session

Please come along to our virtual information session where you will hear from current Acas staff to provide an opportunity for you to learn more about Acas, the role and benefits within the organisation.

• Date: Tuesday 23 June 2026


• Time: 1:00 PM \- 2:00 PM

Click Here to Join Meeting

We would advise candidates to attend the event before submitting an application. You will find further information in the attached Candidate Information Pack.

Who we are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent, manage and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent, manage or resolve workplace problems.

Acas: Britain’s Workplace Experts

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards; it has been Disability Confident Highly Commended, a Pay Gap award winner, and an Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Person specification

The successful applicants will have the following:

Essential Experience Criteria

• Can communicate confidently using excellent verbal and written communications


• Ability to proactively manage a large workload, responding to allocated cases promptly and able to adapt to challenges


• Ability to explain complex concepts, often to people with no knowledge of the subject matter, using clear appropriate language


• Ability to build a professional rapport whilst remaining independent


• Ability to influence parties to move them towards resolution whilst maintaining independence and balance

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing


• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits
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Alongside your salary of £36,547, Advisory, Conciliation and Arbitration Service contributes £10,587 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We’re big believers in rewarding people for the amazing work they do. Take a look at some of the fantastic benefits we offer:

• Learning and Development


• Health and wellbeing


• Pension scheme


• Cycle to work scheme


• Interest free season ticket loans


• Volunteering opportunities

Could you ask for any more?

You’ll have access to a Lifestyle website where you’ll be able to grab savings on a wide range of products, from holidays to your weekly shop.

To find out more, check out: Working for Acas

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.How to apply

Please click on the 'Apply now' button.

As part of the application process, you will be asked to complete:

• A 250 word Behaviour Statement on Communicating and Influencing


• An evidence\-based Personal Statement reflecting the Essential Experience requirements as listed in the Person Specification section of this advert. Your Personal Statement should be no longer than 750 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.

Should a large number of applications be received, an initial sift may be conducted using the following:

• A 250 word Behaviour Statement on Communicating and Influencing

Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to interview.

If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status for up to 12 months and if we are able to invite you to an interview we will be in touch.

Interview Details

If you have successfully passed sift, you will be invited to an interview via MS Teams which is likely to take place during the weeks commencing 10 August 2026 and 17 August 2026.

It will be a Behaviours, Experience, and Strengths based interview.

The following Behaviours will be assessed at Interview:

• Communicating and Influencing


• Delivering at Pace

The following Essential Experi

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