General Manager, Shireburn Arms

Job Overview
We are seeking an experienced and dynamic General Manager to oversee the operations of The Shireburn Arms.

The ideal candidate will possess strong leadership skills, extensive restaurant and hospitality experience, and a passion for delivering exceptional service. This role involves managing daily operations, supervising staff, ensuring food safety standards, and maintaining high levels of customer satisfaction.

The successful applicant will play a pivotal role in driving the success and growth of our establishment, fostering a positive team environment, and upholding our commitment to quality.

Responsibilities

• Lead and supervise all aspects of restaurant or hospitality operations, including food preparation, cooking, and serving activities.


• Manage staff schedules, delegate tasks, and oversee team performance to ensure efficient workflow.


• Maintain high standards of food safety, hygiene, and cleanliness in accordance with regulatory requirements.


• Oversee food production processes to ensure quality control and consistency across all offerings.


• Develop and implement operational policies and procedures to optimise efficiency and customer experience.


• Monitor financial performance, including budgeting, inventory management, and cost control measures.


• Foster a welcoming environment for guests while ensuring exceptional service delivery.


• Coordinate with suppliers for procurement of ingredients and supplies necessary for daily operations.


• Handle customer feedback or complaints promptly to uphold the establishment’s reputation.


• Stay informed about industry trends and incorporate innovative practices to enhance service standards.

• Proven supervisory experience within a restaurant, hotel, or hospitality setting.


• Extensive knowledge of food preparation, cooking techniques, and kitchen management.


• Strong leadership skills with the ability to manage diverse teams effectively.


• Experience in food safety standards and compliance regulations.


• Background in food production or culinary arts is highly desirable.


• Familiarity with restaurant operations, serving practices, and hospitality management.


• Previous experience working in a kitchen environment or barista roles is advantageous.


• Excellent organisational skills with the ability to multitask under pressure.


• Exceptional communication skills with a focus on team management and customer service excellence. This position offers an exciting opportunity for a motivated professional to lead a vibrant team within a reputable establishment committed to excellence in hospitality.

Work Location: In person

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