FM Vendor Manager

FM Vendor Manager

Contract: Government

Location: Birmingham, B37 or Stoke, ST1 (hybrid)

Hours of work: 40

Contract Type: Permanent

We are seeking an experienced FM Vendor Manager to oversee a portfolio of facilities management service providers and subcontractors across multiple sites.

This role is responsible for ensuring suppliers consistently deliver safe, compliant, cost\-effective and customer\-focused services while meeting contractual obligations and governance requirements.

Job Description

We are looking for a commercially aware and proactive professional with strong Hard FM experience who can build effective supplier relationships, resolve operational challenges and drive continuous improvement across outsourced FM services.

The successful candidate will play a key role in monitoring performance, addressing service delivery issues and ensuring work is processed accurately and efficiently.

Key Responsibilities

• Manage the performance, compliance and governance of multiple FM subcontractors and service providers.


• Build and maintain strong working relationships with suppliers to support effective service delivery.


• Monitor supplier performance against contractual obligations, service levels and operational requirements.


• Investigate and resolve service delivery bottlenecks, technical issues and payment\-related challenges.


• Ensure work orders are processed correctly through helpdesk systems and that accurate feedback is received from subcontractors.


• Drive consistency, quality and continuous improvement across Hard FM services and specialist compliance activities.


• Identify and manage operational risks, ensuring safety, compliance and governance requirements are met.


• Produce performance analysis and reporting to support informed decision\-making and supplier accountability.

• Essential FM experience, with a strong understanding of Hard FM services.


• Proven experience managing outsourced FM service providers, subcontractors and complex supply chains.


• Strong commercial awareness and contract management capability.


• Excellent stakeholder management and influencing skills.


• Strong analytical, reporting and problem\-solving abilities.


• Proven ability to improve supplier performance and deliver successful outcomes.


• Excellent negotiation and conflict resolution skills.


• Experience managing compliance, governance and risk requirements.


• Customer\-focused approach with strong client relationship management experience.


• Self\-motivated, committed and enthusiastic team contributor.


• Degree, HNC/HND or equivalent professional experience in Facilities Management, Business Management or a related discipline.


• Knowledge of procurement and supply chain management principles.


• Full UK Driving Licence.

ISS is a world\-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. \#Becomewhoyouwant, \#Bepartofsomethingbigger,
\#aplacetobeyou,
\#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2\) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

To find out more about what we do go here \- https://www.uk.issworld.com/

This listing is from Indeed. View original listing ↗