Customer Services Advisor

Customer Services Advisor \- Office Based – Part Time

Birmingham, Castle Vale (B35 7AG)

About Us

We are designers, developers, and retailers of sports, leisure, home, garden and mobility equipment. The business is looking to recruit a dynamic, focused customer services advisor to provide first class service to our customers across Tandem Group plc.

Key Responsibilities

• Handle inbound customer enquiries via phone, email, and online channels in a professional and timely manner


• Process sales orders across websites and online marketplaces accurately


• Manage customer queries, including, replacements and refunds, ensuring a high level of customer satisfaction


• Maintain and update customer records using internal databases and systems


• Coordinate the dispatch of warranty and replacement parts


• Work collaboratively with other departments and provide flexible support when required

The successful applicant will have the ability to learn a range of different products sold across the group. Product ranges consistently change, and one needs to be pro\-active in their approach to product knowledge. They must be friendly, confident, and have great people skills with the ability to listen to a customer’s needs is paramount. The successful applicant must also be able to work pro\-actively \& independently, be commercially and customer focused. Strong telephone skills and excellent written skills are a must and experience of certain computer packages such as Microsoft Outlook is preferable.

• Be confident, friendly, and professional with excellent interpersonal skills


• Demonstrate strong listening skills and the ability to understand customer needs


• Be self\-motivated, organised, and able to work both independently and as part of a team


• Show a proactive approach to learning new products, with the ability to quickly build product knowledge


• Have a strong commercial awareness and a genuine commitment to delivering excellent customer service

• Previous experience in a customer service role is essential


• Excellent verbal and written communication skills


• Strong problem\-solving abilities with a practical, solutions\-focused approach


• Good numerical and analytical skills


• Experience using Microsoft Office applications (particularly Outlook); experience with CRM or order management systems is advantageous

• Free on\-site parking


• Complimentary tea and coffee, with access to kitchen facilities


• 25 days annual leave plus bank holidays


• Life assurance (2x annual salary)


• Company pension scheme (available after probation)


• Staff discount on company products


• Monthly treats and company\-wide celebration events


• Access to a dedicated wellness room

Office based, part time role will be a minimum of 20 hours, between 8\.30 am to 5pm, Monday to Friday and flexible remote weekend cover.

Pay: £13\.06 per hour

Expected hours: 20\.0 per week

Benefits:

• Casual dress


• Company events


• Company pension


• Employee discount


• Free parking


• On\-site parking


• Sick pay

• A\-Level or equivalent (required)

• Customer service: 2 years (required)


• Call Centre: 1 year (required)

• Fluent English (required)

• United Kingdom (required)

• Birmingham B35 7AG (preferred)

This listing is from Indeed. View original listing ↗