Farnham Store Manager

*Who are we?*

For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and

more fun with those we love. We are Made for Life.

*Our mission statement:*

Crafting clothes for life’s everyday adventures. Today, tomorrow and always.

*Our Product formula:*

Considered style. Trusted Quality. B Corp certified.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality

within our workforce to ignite an inclusive foundation for us all to build from and truly connect

with our customers, colleagues, and communities alike. You play a key part in creating an

environment free from prejudice, racism, sexism, harassment, bullying and any other form of

marginalisation in our workplaces.

Role Summary

The Challenge – Balancing Our Values While Being Commercial

We’re looking for talented Store Managers who thrive in a dynamic retail environment, enjoy life

to the full, understand our brand and customers, and have a passion for developing and

succeeding. As a natural leader, you will coach, develop, and support your team to help them

reach their full potential while nurturing a fun and exciting store atmosphere.

Role Responsibilities

• Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture

through your team. Align yourself with the company’s social and environmental mission

and champion initiatives you can directly impact.

• Deliver Outstanding Customer Experience – Ensure the highest and most consistent

standards of customer service and engagement.

• Drive Commercial Success – Take ownership of the store’s performance, making data\-

led business decisions, identifying opportunities, and driving results.

• Lead \& Develop Your Team – Inspire, coach, and support your team members to reach

their full potential through ongoing development and feedback.

• Maintain Visual \& Operational Excellence – Uphold store presentation, product

displays, and stock standards to create an inviting shopping experience.

• Ensure Compliance \& Profitability – Manage store operations effectively, including

stock control, security, and health \& safety, while ensuring profitability.

Store Manager

Job Description

Sensitivity: General

• Build Community Connections – Foster relationships with local businesses and

community initiatives, supporting FatFace’s broader purpose.
Skills and Experience

We’re looking for a Store Manager with:

• Proven experience in retail management with a track record of driving commercial

success.

• Strong leadership skills with the ability to inspire, motivate, and develop a high\-

performing team.

• Excellent communication and organizational abilities.


• A passion for delivering exceptional customer experiences.


• Ability to make data\-driven decisions and spot opportunities for growth.


• Experience in visual merchandising and stock management.


• A positive, adaptable, and resilient attitude in a fast\-paced environment.

Role Competencies

• Leadership \& People Development – Ability to lead, mentor, and develop a motivated,

engaged team.

• Commercial Acumen – Understanding of key business drivers and ability to make

strategic commercial decisions.

• Customer Focus – Commitment to delivering exceptional service and creating

memorable experiences.

• Communication \& Influence – Strong verbal and written communication skills, with the

ability to engage and inspire.

• Resilience \& Adaptability – Thrives in a fast\-paced environment, handling challenges

with positivity.

• Operational Excellence – Attention to detail in managing store operations, stock

control, and compliance
Key Contacts and Relationships:

• Reporting to: Area Manager


• Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and

Marketing teams

• External relationships: Customers, Local Community Partners

Accountable for Resources:

• Store team performance and development


• Store budget and financial targets


• Stock control, and loss prevention


• Store compliance with company policies and legal requirements

Store Manager

Job Description

Sensitivity: General

We are committed to building a diverse and inclusive team. If you’re excited about this role but

your experience doesn’t align perfectly, we encourage you to apply — you might be just the right

fit.

FatFace Benefits:

Financial \& Protection Benefits

• Sick pay allowances


• Critical Illness Income protection/ Death in service (for salaried colleagues)


• Pension scheme – with net deduction and salary sacrifice options


• Dental insurance (colleague funded)

Discounts \& Perks

• 60% off FatFace products


• 25% discount at Next stores (across full price products)


• O2 phone discount


• Discounted gym membership


• Cycle to Work scheme (for salaried colleagues)


• EV vehicle scheme (for salaried colleagues)


• Perkbox – our online platform offering:

o Day\-one access

o Exclusive brand discounts

o Wellbeing content

o Home workouts and more

Health \& Wellbeing

• Specsavers eye care scheme

o Eye tests and contributions to glasses

• Free period products


• EAP support 24/7 via UNUM, Retail Trust, and Fashion \& Textiles Support

Learning \& Development

• THRIVE – our learning management system:

o Day\-one access

o 1,000s of learning resources

Time Off \& Leave

• 25 days holiday plus bank holidays


• Sabbatical leave (in line with service)


• Enhanced family\-friendly policies – including enhanced maternity leave


• Flexible Working Opportunities – flexible working requests can be made from day one of

employment and are considered on an individual basis.

Additional Perks

Refer a Friend scheme

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