CUSTOMER SOLUTIONS ADVISOR

Start date
30/07/2026
Time Type
Full time
Contract Type

PermanentMobile Work
No mobile workingYOUR BENEFITS
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Company Pension Scheme
Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind. Salary sacrifice Scheme also available to eligible employees.
Continuous Training
Sharpen your skills and advance your expertise with our ongoing development programme and access to our on\-demand learning portal One Rhenus
Exclusive Discounts
Access to our discount portal to save money on your everyday spending, holidays, fitness \& leisure.
Free Parking
For your convenience, plus our EV Salary Sacrifice Scheme driving electric more affordable, letting you lease a new electric car with savings on tax and National Insurance, plus hassle\-free setup and maintenance.
Health \& Sports
Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.
Holiday Bonus
Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.
Reference ID
JR122349
Company Name
Rhenus Logistics Ltd.
Location
CannockJob Category
Freight ServicesBusiness Unit

Road FreightContact Person
Julie WellsJOB DESCRIPTION
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WHAT YOU CAN EXPECT
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We're looking to recruit an outstanding Customer Solutions Advisor to join our team.

Our Customer Solutions team focuses on understanding what our customers need and working closely with them to find the right solutions. We aim to provide a professional, helpful, and reliable service at every stage \- whether that’s before, during, or after a service is delivered. It’s about listening, responding, and making sure we meet expectations in a practical, straightforward way

.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference.

\#EMPOWEREDBYYOU

Main duties include, but not limited to:

• Managing manual and portal bookings through our TMS system with accuracy and efficiency.


• Building strong relationships with customers across the UK and Europe through phone and email communication.


• Delivering an exceptional customer experience by handling queries, resolving escalations and providing proactive support.


• Acting as a true customer champion, ensuring every interaction is professional, solution\-focused and customer centric.


• Working collaboratively with all internal departments to ensure seamless service delivery.


• Liaising with partners and suppliers to raise and manage escalations where required.


• Supporting the Sales team to help strengthen customer relationships and drive commercial success.


• Taking ownership of tasks and using initiative to proactively solve problems and improve processes.


• Maintaining a curious and inquisitive approach to understanding customer needs and identifying opportunities to add value.


• Participating in training sessions to stay up to date with compliance procedures, systems and industry best practices.


• Supporting the wider business with additional duties in line with the evolving needs of the company.

YOUR SKILLS:

• A passion for delivering outstanding B2B customer service.


• A naturally customer\-centric approach with the ability to build trust and long\-lasting relationships.


• Confidence to work independently, use your own initiative and make informed decisions in a fast\-paced environment.


• An inquisitive mindset with a proactive approach to problem solving and continuous improvement.


• Exceptional attention to detail with a commitment to accuracy and high standards.


• Strong communication and interpersonal skills with the ability to engage confidently with customers, colleagues and partners.


• Excellent organisational and time management skills, with the ability to prioritise effectively


• Analytical thinking and the ability to remain calm under pressure.


• Strong IT capability, including Microsoft Excel skills.

• GCSEs (or equivalent) in English and Maths.


• Previous experience within road freight, logistics or supply chain environments preferred.


• Proven experience within a customer facing B2B customer service role.


• Experience managing customer queries, escalations, and relationship management in a fast\-paced environment.

ROAD FREIGHT
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Logistics needs intelligent management so that goods are in the right place at the right time \-our transport solutions guarantee exactly that. Rhenus Road Freight's product portfolio ranges from groupage freight, partial and full loads to hazardous goods, and special transports. Together with accompanying services such as insurance or customs, this results in individual and industry\-specific full\-service packages. We are pragmatic and uncomplicated. At the same time, our permanent course for growth opens up long\-term perspectives for all our employees, whether they are specialists or career changers.

WELCOME TO RHENUS
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Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

RECRUITMENT PROCESS
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ONLINE APPLICATION

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

APPLICATION SCREENING

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

SELECTION PROCESS

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

ONBOARDING

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

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