Customer Service Representative

Skills and Experience

ProAmpac is a leading global flexible packaging company with a comprehensive product offering. We provide creative packaging solutions, industry\-leading customer service, and award\-winning innovation to a diverse global marketplace. We continue to grow and would love for you to join our team!

We are currently recruiting for a Customer Service Representative to join our Sales Services team. This role is key in delivering exceptional customer experiences by managing customer accounts, processing orders accurately, and resolving enquiries efficiently.

The successful candidate will act as a central point of contact for customers, supporting a portfolio of accounts and working closely with internal teams to ensure seamless service delivery from order through to dispatch.

Key Duties and Responsibilities

• Build strong relationships with customers, understanding their needs and providing expert guidance on products and services


• Log and monitor all orders from receipt through to despatch, ensuring orders are processed accurately and delivered on time, liasing with customers as required


• Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.


• Manage various sales\-related administrative tasks, including data entry, documentation, and reporting to support efficient operations


• Maintain accurate stock control records and customer stock sheets


• Scan and process Certificates of Analysis (COAs)


• Collaborate with internal teams including production, logistics, and sales to deliver excellent service


• Provide Reception cover

• Previous experience in a customer service or similar role (3–5 years preferred)


• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)


• Strong organisational skills with the ability to manage multiple priorities


• Excellent communication and interpersonal skills


• A proactive, solutions\-focused approach with strong problem\-solving ability


• Ability to work both independently and as part of a team in a fast\-paced environment


• High level of professionalism and attention to detail

• Full\-time, permanent position


• Monday to Friday, 9\-5 core working hours


• A dynamic and supportive working environment


• Opportunities to develop within a growing global business

ProAmpac is an Equal Opportunity Employer.

Job Types: Full\-time, Permanent

Pay: £30,030\.00 per year

Benefits:

• Company pension


• Free parking


• Health \& wellbeing programme


• On\-site parking

• Will you be able to reliably commute to Elsham, Brigg for this job?

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