Customer Service Consultant

Purpose of the role

We are seeking friendly and customer\-orientated individuals to join our team of Customer Service Consultants. In this role you will have the opportunity to work with a variety of internal and external customers, including Financial Advisors and Royal London Group Members. This is a pivotal position within our organisation, offering the chance to make a real impact. With your exceptional communication skills and attention to detail, you will help to build strong relationships with our customers, you will be their first point of contact, dealing with inbound and outbound enquiries, resolving any queries through to completion and keeping the adviser/customer up to date.

What you’ll do

Provide a professional and superior experience for every customer.
Manage customer queries via inbound/outbound calls as well as responding to email and written correspondence.
Prioritise and respond to customer queries in a timely fashion, detailing requirement for the fulfilment of their request and managing their expectations.
Accurately log all queries and maintain customer data to ensure accuracy of content and that we meet regulatory standards.
Work as part of a wider team to ensure best practises and advice is consistently given to customers, meeting their needs, and supporting the Royal London Group purpose.

The Skills you'll need

Experience in a customer service role via telephone or face to face is essential.
High level of customer care, always putting the customers’ needs at the heart of the decisions you make.
Polite, professional phone manner with the ability to communicate in a clear, confident, and sincere tone.
Thrive in a fast\-paced environment with the ability to manage and prioritise multiple queries and processes simultaneously.
Working Knowledge of Microsoft Office, including Word, Excel and Outlook is required, with previous administrative work being highly sought after.

Next steps

This client will only accept workers operating via an Umbrella/PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Job Reference: AMSCWS01224

Work Location: Hybrid remote in Macclesfield SK10

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