Crew Accommodations Agent

What We Need

Corpay is currently looking to hire a Crew Accommodations Agent on a permanent basis within our Lodging division. This position falls under our TA Connections line of business and is based in our Heathrow office. In this role you will be responsible for overseeing and coordinating the hotel and ground transportation bookings for our client’s crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system CrewHub (CrewRez), along with managing communications through email, chat, phone calls, and direct interactions. You will be required to work a shift pattern of 4\-on/4\-off rotation, consisting of 12\-hour day and night shifts. You will report directly into the Operations Manager and regularly liaise with other team members within the division.

How We Work

As a Crew Accommodations Agent, Corpay will set you up for success by providing:

• Assigned workspace in the Heathrow office


• Company\-issued equipment


• Formal, hands\-on training

• Booking and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad\-hoc crews, and other non\-crew airline employees.


• Handling emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.


• Acting as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.


• Facilitating effective communication with internal departments and management to expedite work and resolve problems.


• Ensuring that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.


• Using all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.


• Identifying suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non\-compliant options.


• Managing payments to hotel and transportation vendors in accordance with contractual terms.


• Reporting incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.


• Maintaining impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.


• Assisting the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.

• A minimum of 3 years’ experience in the hotel/travel industry or a similar role is highly preferred.


• Capable of handling complex coordination tasks to ensure smooth operations and excellent client service.


• Ability to interact with clients and business partners both electronically and via telephone.


• Excellent interpersonal and client relationship skills with excellent PC skills.


• Strong organizational and multi\-tasking skills.


• Strong writing, communication, and negotiation skills.


• Ability to work independently and as a contributing team member.


• Familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of the affiliated markets and contractual needs.


• Available to work shift work and willingness to work long hours during irregular operations.


• Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advance)


• High school diploma or GED Certificate is required. (Some college education is preferred but not required.)


• Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese)


• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software


• You will be required to work a shift pattern of 4\-on/4\-off rotation, consisting of 12\-hour day and night shifts, these are; days 0700\-1900/ nights 1900\-0700, with a yearly average of 40h/week.

• 4 X Life insurance


• Pension scheme \- 5% employer contribution


• Private Healthcare


• 25 days Holiday (plus Holiday Buy/Sell)


• Access to LinkedIn learning


• Free rewards and discounts via Gratitudes


• Career Progression

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre\-employment screening conducted by an authorized third\-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency \& Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology\-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy\-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job\-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

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