Client Liaison Officer

Are you ready to take the next step in your career and make a real impact?

We are looking for motivated, reliable, and enthusiastic individuals to join our team in a rewarding role where your skills and dedication will be truly valued.

This is a fantastic opportunity to grow within a supportive environment, contribute to a dynamic organisation, and develop your career with a company that recognises and rewards hard work.

If you’re passionate about what you do and eager to be part of a team driven by success, we’d love to hear from you.

What You’ll Be Doing

The Client Liaison Officer is responsible for resolving client issues as and when they arise, ensuring their logistics needs are met efficiently and effectively. This role serves as the key point of contact for clients, providing them with updates, addressing enquiries, resolving issues, and working closely with internal teams to ensure smooth operations. The Client Liaison Officer plays a vital role in delivering a high level of customer satisfaction and improving the overall client experience.

*General Responsibilities*

• Adhere to On Logistics company values


• Adopt a best practice culture on all aspects of Health \& Safety, ensuring full compliance with policies and legislation


• Use HR Management System to request your holidays, sickness, absence, and appointments


• Ensure you are at your place of work on time and wearing the correct uniform and PPE provided


• Abide by all customer rules and standards when working on their site


• Perform an active role in support of both your own and company Continuous Improvement


• Work shift patterns and out of hours work when required


• Continuously work towards your KPIs

*Role Specific Responsibilities*

• Client Communication: Act as the main point of contact for clients, responding to inquiries, providing updates, and addressing concerns in a timely and professional manner.


• Coordination: Liaise between clients and various internal departments (e.g., operations, warehouse, transport) to ensure seamless logistics processes.


• Problem Resolution: Address and resolve any logistics\-related issues, including delays, damages, or discrepancies, ensuring client satisfaction is maintained.


• Service Monitoring: Monitor and track the progress of shipments and deliveries, providing clients with accurate and up\-to\-date information.


• Reporting: Generate and provide regular reports on the status of shipments, deliveries, and client\-specific logistics requirements.


• Client Relationship Management: Build and maintain strong, long\-term relationships with clients, identifying opportunities for service improvement and ensuring the company's services align with client needs.


• Contract Management: Assist in managing client contracts, ensuring service levels are adhered to, and identifying potential upsell or cross\-sell opportunities and reporting that to the Key account managers.


• Process Improvement: Identify and recommend improvements to logistics processes to enhance efficiency and customer satisfaction.

About You

*Essential*

• Strong verbal and written communication skills, with the ability to clearly explain logistics processes and address client concerns.


• Ability to identify problems quickly and develop effective solutions.


• High level of accuracy in tracking shipments and understanding client requirements.


• Professional demeanour and customer\-oriented mindset.


• Ability to work under pressure and in a fast\-paced environment.


• Strong interpersonal skills, able to collaborate effectively with internal and external stakeholders.


• Must demonstrate they are computer literate and able to work on own initiative.

*Desirable*

• Previous experience in a client\-facing role within logistics, customer service, or supply chain management is preferred.


• Ability to manage multiple client accounts and ensure smooth operations across all stages of the logistics process.


• Familiarity with logistics software, customer relationship management (CRM) tools, and tracking systems.

Benefits

We offer a competitive benefits package designed to support your wellbeing, reward your contribution, and help you thrive both professionally and personally. As part of our team, you can expect:

• Competitive salary, with regular reviews


• Holiday allowance, plus bank holidays, with opportunities to increase with service


• Pension scheme, to support your future financial security


• Training and development opportunities, to help you grow your skills and career


• Employee support programmes, for health and wellbeing


• Friendly and inclusive working environment, where your contribution is valued


• Opportunities for progression, within a growing organisation

We believe in recognising hard work and creating a workplace where employees feel supported, motivated, and proud to be part of the team.

Reference Number: 008

Pay: £28,000\.00 per year

Benefits:

• Company pension


• Free parking


• On\-site parking


• Sick pay

Language:

• English (required)

Work Location: In person

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