Business Administrator

Join Our Team

White Horse Medical Practice is seeking a motivated, organised, and proactive Practice Business Administrator to support our Operations Manager and Senior Management Team in delivering high\-quality services to our patients and staff.

This is a varied and rewarding role at the heart of a busy GP practice, providing administrative support across operational management, patient complaints, communications, compliance, governance, and facilities management. The successful candidate will play a key role in helping the practice maintain excellent standards of patient care, regulatory compliance, and organisational effectiveness.

Main Duties and Responsibilities

The post holder will:

Business and Administrative Support

• Provide comprehensive administrative support to the Operations Manager and Senior Management Team.


• Assist with the organisation of meetings, preparation of agendas, reports, presentations, and meeting minutes.


• Maintain accurate records, databases, and filing systems.


• Support practice projects, business planning, and service improvement initiatives.


• Assist with the development and maintenance of policies, procedures, and operational documentation.


• Support the onboarding of new starters, including preparing induction materials, coordinating pre\-employment documentation, arranging system access, training schedules, and ensuring all required records are maintained.


• Work with managers to facilitate a smooth induction process and positive employee experience for new members of staff.

• Coordinate the administration of the practice complaints process.


• Log, monitor, and track complaints, ensuring responses are managed within required timescales.


• Support investigations and the preparation of complaint responses.


• Assist with patient feedback and engagement activities.

• Maintain and update the practice website, ensuring information remains accurate and accessible.


• Create and publish patient communications, service updates, and health promotion messages.


• Manage the practice's social media accounts in line with practice policies and NHS guidance.


• Support communication campaigns and patient engagement initiatives.

• Support the practice in meeting CQC and other regulatory requirements.


• Maintain governance and compliance records, audits, and evidence files.


• Monitor training records and support compliance reporting.


• Assist with policy reviews and document control processes.


• Support quality improvement activities and regulatory inspections.

• Assist with the coordination of building maintenance, repairs, and contractor visits.


• Maintain records of statutory checks, servicing schedules, and health and safety requirements.


• Support the management of premises\-related issues and ensure timely follow\-up of maintenance requests.


• Assist with business continuity and health and safety administration.

We are looking for someone who:

• Has excellent organisational and administrative skills.


• Is confident managing multiple priorities and meeting deadlines.


• Has strong written and verbal communication skills.


• Is highly IT literate, with experience using Microsoft Office applications.


• Works effectively both independently and as part of a team.


• Has a professional, positive, and flexible approach.


• Is able to handle confidential and sensitive information appropriately.

• GCSEs (or equivalent) including English and Maths.


• Previous experience in an administrative role.


• Excellent attention to detail and organisational skills.


• Strong interpersonal and communication skills.


• Experience using Microsoft Office and digital systems.

• Experience working in an NHS, healthcare, or primary care environment.


• Experience supporting complaints management.


• Experience maintaining websites or social media accounts.


• Knowledge of CQC requirements and healthcare governance processes.


• Experience coordinating facilities or premises management activities.


• Experience supporting recruitment, onboarding, or workforce administration processes.

• A supportive and friendly working environment.


• Opportunity to make a real difference to patient experience.


• NHS Pension Scheme (where applicable).


• Ongoing learning and development opportunities.


• Access to employee wellbeing support.

Pay: £15\.00 per hour

Benefits:

• Company events


• Company pension


• On\-site parking

• working in financial administration: 1 year (preferred)


• Computer skills such as Microsoft office: 1 year (required)


• Working in a business or healthcare setting: 1 year (required)

This listing is from Indeed. View original listing ↗