Associate Product Manager, HEO, FTC. Liverpool / Newport

Details
-----------

Reference number

463327

Salary

£35,384
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Higher Executive Officer### Contract type

Fixed term### Length of employment

31/03/2028### Business area

CC \- Digital, Data and Technology### Type of role

Digital### Working pattern

Flexible working, Full\-time, Part\-time, Compressed hours### Number of jobs available

2
Contents
------------

• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
------------

Bootle, North West England, L20 7HS : Newport, Wales, NP10 8XGAbout the job
-----------------

Job summary

• Are you passionate about improving digital services that make life easier for users?


• Do you enjoy breaking down complex problems and helping teams focus on what really matters?


• Are you curious, collaborative, and motivated by seeing real outcomes delivered?


• Do you want to grow your product management skills in a supportive multidisciplinary environment?


• Are you excited by the idea of working with data, insight and user research to guide decisions?

As a member of the Delivery function, you will work closely with the Service Owner, Business Analysts and colleagues across the Commission. You will help maintain the product backlog, ensuring items are clear, well\-defined, and aligned with sprint goals.

Working alongside Delivery Managers, Project Managers and third\-party suppliers, you will contribute to delivering timely, high\-quality deliveries. You help translate the Service Owners and business needs into user\-focused product roadmaps and prioritise features.

You will support effective Product Backlog management, by helping to define the product goals, creating and clearly communicating product backlog items, ordering them for priority, and ensuring the backlog is transparent, visible, and understood by the delivery team. Whilst working under the guidance from senior colleagues, you will assist in identifying what should be built and when to maximise the product value. You will help support the Delivery Managers during the backlog refinement acting as the bridge between Service Owners and stakeholders.

You will communicate product progress, risks and decisions, contributing to workshops, demos, and discussions to ensure shared understanding across the teams.

This role may include occasional weekend and evening working supporting the delivery teams through release implementations.

Job description

Key responsibilities:

• Product Strategy \& Vision. You will support and communicate a clear product vision aligned with the Service Owners strategy. Prioritise features and outcomes ensuring into actionable product roadmaps.


• Stakeholder Management and Engagement. Build positive working relationships with Service Owners, Delivery Managers, Project Managers, Senior Stakeholders, and third\-party suppliers to ensure alignment on product vision, priorities, and outcomes and team interactions.


• Working collaboratively across various teams. You will work closely with Service Owners, subject matter experts, and technical leads (Delivery Managers) across the wider organisation to support and deliver key project outcomes.


• Delivery \& Backlog Management. Support and maintain the product backlog, ensuring clarity, prioritisation, and alignment with sprint goals. Collaborate with delivery managers and delivery teams, and 3rd party suppliers to ensure timely, high\-quality delivery. You will make day\-to\-day decision to unblock progress and maintain momentum.


• Data, Measurement \& Continuous Improvement. You will help define KPI’s and success measures of the product using data, analytics, and feedback to drive continuous improvement. You will support the transition of the product into live service and ongoing optimisation.


• Decision Making. You will make informed product decisions using analytics, service data, incidents and stakeholder’s input. You will escalate appropriately when risks, constraints or stakeholder impacts affective delivery and make effective decision when accepting/ rejecting user stories against the agreed criteria.


• Problem Solving. You will identify and understand problems using feedback, stakeholder inputs and incidents, and analyse information to map dependencies and constraints. You will distinguish between user problems, business needs and technical limitations.

Person specification

Key skills and experience and knowledge you will need are:

Ability:

• Work with the Delivery team to understand different available options for how a product or digital service might be developed.


• Understanding of agile methodologies and multidisciplinary team environments.


• Ability to help translate complex requirements into clear, prioritised backlogs items, with support from senior colleagues and delivery team.


• Communication and stakeholder management.


• Understanding of digital accessibility and inclusive designs, with a support from senior colleagues.

Experience:

• Exposure in a range of digital services


• Experience using data and user research to support decision\-making with guidance from senior colleagues.


• Experienced in working with internal and external stakeholders, contributing to positive working relationships and helping resolve issues when support is needed.


• Can manage and lead 3rd party suppliers, escalating risks or blockers to senior team members.


• Competent in managing and leading teams to achieve organisational goals.

Technical:

• Has Azure DevOps boards experience.


• Has Microsoft D365 experience.


• Understanding of Scrum framework.


• Understanding of GDS Service standard, user\-centred design, agile delivery and digital governance.


• Has experience of working with designers and researchers to ensure the products and services are suitably adapted to meet accessibility standards.


• Has the ability to work closely with technical leads, developers and architects to understand technical constraints, dependencies, integrations and opportunities.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership


• Making Effective Decisions


• Delivering at Pace

Benefits
------------

Alongside your salary of £35,384, Charity Commission contributes £10,250 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.

Watch this short video to find out more about us. short video

We operate a flexible hybrid working policy where office attendance is combined with homeworking days dependent on role and corporate requirements.

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly. We welcome the unique contribution diverse applicants bring from all backgrounds and we aim to have a workforce that represents the wider society that we serve. We champion inclusion and wellbeing, aiming to create a workplace where everyone feels valued and has a sense of belonging.

We do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 28\.97%), far more than in the private sector, and a flexible, family\-friendly environment. Additionally, you can look forward to other great benefits via our ‘Perkbox’ and ‘Edenred’ schemes. These include everything from an interest\-free season ticket loan, tenancy deposit loan scheme and bicycle loan (after two months) to discounts on gym membership, cinema tickets and restaurants. Please see the attached Charity Commission benefits document.

A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days per year. You have the opportunity to purchase up to an additional 5 days annual leave (pro rata) per year, requests must be submitted in the February of that year.

The Charity Commission’s operational ambition is to realise the Commission’s values of being an expert regulator that is fair, balanced, and independent, which works in a way that is supportive, collaborative, and innovative to achieve our ambitions. We want to develop our capability to regulate charities to realise this goal and meet our statutory and public duties to ensure that charity in England and Wales can deliver maximum benefit to society in a way that upholds its reputation in the eyes of the public.

Work at the Charity Commission and you’ll make a difference every day to:

• The 170,000 charities of all shapes and sizes that we regulate across England and Wales.


• The trustees we partner with and advise.


• The people and causes that benefit from the £10bn generously donated each year by the public.

Find out more about working for us here.

To note: Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.

Things you need to know
---------------------------

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance f

This listing is from indeed. View original listing ↗