Assistant Reception Manager

Assistant Reception Manager

Overview:\-

No matter how great our hotels or products are, guests will not return if we do not deliver stand out service, it is that simple. For that reason, we want to make sure that everyone in the hotel delivers world class service, on time, and to the highest standards, We are open 7 days a week, 365 days a year, and need people to work in a range of shifts and days, this means flexibility is requested. The hotels busiest periods are during the evenings and weekends, any specific working pattern requests can be discussed at interview.

The Role of the Assistant Reception Manager:

The Assistant Reception Manager supports the Reception Manager by supervising and engaging the Reception team, and assisting with the general running of the day\-to\-day Reception.

The ideal Assistant Reception Manager candidate will have:

• Minimum of one year’s hotel supervisory/management experience in a Hotel Reception


• Excellent personal presentation, interpersonal skills, and problem solving skills


• Strong management and development skills


• Opera knowledge \- not essential as full training given


• Solid knowledge of hotel operations


• Excellent communication skills


• Reliability and punctuality


• Flexibility to work a variety of shifts including weekends and evenings according to the needs of the department

Key Responsibilities:

• Take responsibility for team work, leading, training and motivating team members


• Assisting with managing weekly rotas, considering holiday requests and training requirements


• Answering questions, dealing with complaint and queries


• Assisting with recruitment for new team members


• Supporting and coach team members to upsell


• Ordering change for the resort, and supplies for the Reception area


• Supporting with compliance with cash handing processes including counting of the safes and petty cash


• Attending HOD and function sheet meetings in the Reception Managers’ absence


• Assisting with keeping the Health \& Safety documentation up to date


• Overseeing the Reception teams’ development and ensuring compliance with processes


• Assisting with performance reviews with team members


• Leading Reception shifts and ensuring all activities and duties are completed to a high standard


• Liaise closely with other departments such as the housekeeping, F\&B and maintenance teams to ensure every guest experiences a consistent level of service


• Any other reasonable request by a member of the Management team

About East Sussex National Resort:

Set in 1100 acres of English countryside, East Sussex National offers a perfect retreat for both business and leisure guests. With 104 beautiful bedrooms, Health Club, Spa with 9 Treatment Rooms and two championship Golf Courses. East Sussex National also offers a wide range of meeting and events space which is ideal for day meetings, residential conferences or that special social event.

Why work at East Sussex National?

• Be a part of a growing group of hotels that encourages development in Hospitality and be trained to be your best self.


• Work, rest and stay rates for friends and family rate for all of our hotels which start from £45 a night


• 28 days annual leave (inclusive of bank holidays)


• Meals on duty


• Contributory pension scheme


• Complimentary free car parking


• Employee Assist programme

This is an excellent opportunity to become part of our fantastic team, if you are interested send in your latest CV. We look forward to speak with you soon.

Job Type: Full\-time

East Sussex National is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK

Job Type: Full\-time

Pay: £29,000\.00 per year

Benefits:

• Company pension


• Employee discount


• Free parking


• On\-site parking

Ability to commute/relocate:

• Uckfield TN22 5ES: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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