Aftersales Manager

Salary: Up to £65,000 DOE with OTE: over achievement ability up to £90,000\.

Contract: Permanent \- Full Time

Must Have: A minimum or 2 years’ experience in Aftersales / Service Manager roles is essential

About Steven Eagell
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As an established, family\-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry\-level positions through to senior leadership.

As a family\-run business, we value teamwork, integrity and long\-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as an Aftersales Manager:

• Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.


• Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.


• Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.


• Monitor and manage parts stock levels, availability, and supplier relationships.


• Resolve customer queries and complaints in collaboration with other departments.


• Support team development through coaching, training planning, and recruitment.


• Oversee warranty claims, subcontracted work, service valeting, and driver activities.


• Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing.


• Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.

What we are looking for in an Aftersales Manager:

• Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry.


• Outstanding leadership and people development skills.


• Excellent organisational and operational management abilities.


• A customer\-focused mindset with a passion for delivering exceptional service.


• Commercial awareness and the ability to drive department performance.


• Confident communication and problem\-solving skills.

What we offer you:

• 25 days annual leave \+ Bank Holidays and your Birthday Off


• Long Service Awards / Colleague Recognition


• Enhanced Maternity / Paternity at qualifying service length


• Car Benefit Scheme after successful completion of a probation period


• Comprehensive training provided


• Company pension scheme


• Death in Service


• Access to high street discounts through Perk Box


• In\-house, manufacturer \& professional qualifications


• Staff referral scheme


• Access to medical cover through Simply Health

If you’re ready to begin or further your automotive career with a supportive, customer\-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer\-focused automotive company.
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This listing is from Indeed. View original listing ↗