Workshop Controller

Workshop Controller \- Join a Market Leader

Location: Blanchardstown, Dublin 15

Type: Permanent \| Full\-Time

Ready to take control of a fast\-paced, high\-performing workshop?

For over 20 years, Northgate Ireland has been at the forefront of vehicle hire and fleet management, supporting businesses across Dublin, Cork, Limerick, and Galway. With a large, modern fleet of light commercial vehicles from leading manufacturers including Mercedes\-Benz, Ford, Opel, Renault, Volkswagen, and Peugeot, we keep our customers moving faster and for longer.

Due to continued growth, we are expanding our Dublin team and are now looking for a Workshop Controller to drive performance, efficiency, and customer excellence.

The Role

You will support the Workshop Manager and Supervisor in the day\-to\-day running of the workshop, ensuring productivity targets are achieved and operations run efficiently. Working closely with the Foreman, you will maximise the performance of Technicians and subcontractors while delivering a high standard of customer service in line with Net Promoter Score targets.

Key Responsibilities

• Load and review workshop diary bookings and order service kits to maximise efficiency and meet KPIs


• Allocate, manage, and close job cards, delegating where appropriate


• Ensure all completed work is compliant, signed off, and vehicles are roadworthy


• Manage warranty processes in line with manufacturer requirements and timescales


• Work with the Foreman to allocate work based on technician skillsets


• Maintain a clean, safe, and organised workshop environment


• Manage subcontracted work to minimise downtime and control costs, including Loss of Use where applicable


• Escalate any internal or external VORs likely to exceed targets


• Communicate effectively with customers, providing updates on vehicles off the road longer than expected


• Maintain accurate, real\-time job statuses across all systems


• Ensure Planned Maintenance, Compliance Events, Recalls, and Loan Days are delivered within targets


• Effectively reschedule work to accommodate changing priorities

What We’re Looking For

Essential:

• Minimum 3 years’ experience in a similar role


• Strong IT skills including MS Office, databases, and Outlook


• Full clean driving licence


• Strong attention to detail


• Professional, customer\-focused approach


• Ability to perform in a busy, high\-pressure environment


• Strong understanding of cost control and target delivery


• Excellent multitasking and coordination skills

Desirable:

• Mechanical qualification or strong technical knowledge


• Experience within the vehicle rental or fleet industry


• Supervisory or people management experience

What’s in it for you

• Competitive salary


• 24 days holiday plus an additional day for your birthday


• Pension plan and life assurance


• Group discounted healthcare


• Employee Assistance Programme


• Share Save Scheme


• Employee discounts and company privilege days


• Long service awards


• Free parking and great location


• Family\-friendly policies


• Enhanced annual leave with service

This is an opportunity to join a growing, industry\-leading business where you can make a real impact within a busy and supportive team.

INDWS

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