VIP HOST

Accountabilities:

• Manage a portfolio of VIP clients, providing comprehensive account management and consistently high-quality personalized service throughout their engagement.


• Build and maintain long-term client relationships through inbound support and proactive outbound communication, including calls, messages, personalized offers, and reactivation campaigns.


• Conduct player data analysis, open-source intelligence research, and regional research to support client engagement and local market initiatives.


• Process personalized bonuses, manual bets, and individual betting requests accurately and efficiently.


• Monitor player behavior, preferences, activity, and economic performance to develop individualized engagement strategies.


• Use Tableau, custom data exports, and reporting tools to identify trends, evaluate player activity, and support strategies aimed at improving player lifetime value.


• Act as the primary advocate for assigned VIP clients, coordinating internally to resolve complex issues and escalating sensitive or critical matters when appropriate.


• Maintain accurate and up-to-date player profiles, interaction histories, and operational notes in CRM systems while following established VIP support and compliance procedures.

Requirements

• Previous experience in VIP account management, customer relationship management, sales, customer support, or a similar client-facing role.


• Strong relationship-building and communication skills, with the ability to establish trust and maintain personalized interactions with high-value clients.


• A proactive and service-oriented approach, with confidence communicating through calls, messages, and other direct channels.


• Strong analytical skills and the ability to interpret player behavior, preferences, performance, and commercial data.


• Familiarity with sportsbook and/or online casino products and an understanding of player engagement and retention dynamics.


• Experience working with CRM platforms and maintaining accurate customer records and interaction histories.


• Ability to use data and reporting tools to identify trends and inform engagement strategies; experience with Tableau or similar analytics platforms is an advantage.


• Strong attention to detail and accuracy when processing bonuses, betting requests, and sensitive account information.


• Ability to handle complex customer situations professionally, resolve issues independently, and escalate matters appropriately.


• Comfortable working in a fast-paced, international environment with a strong focus on service quality, confidentiality, and operational compliance.

• Fully remote, full-time position.


• Flexible access to a benefits cafeteria with a range of employee support options.


• Children allowance.


• Mental health support.


• Sports and wellness activities.


• Language courses.


• Automotive services.


• Veterinary services.


• Home office setup assistance.


• Dental services.


• Books and stationery allowance.


• Training compensation.


• Massage and wellness services.


• Opportunity to work in an international iGaming environment with exposure to data-driven customer engagement and VIP relationship management.

This listing is from Lever. View original listing ↗