VIP Excellence Manager

Accountabilities

• Analyze the daily gaming activity of top VIP clients across multiple regions and identify meaningful trends, opportunities, and changes in behavior.


• Track high-value players closely and maintain prompt communication with regional teams regarding their activity, status, and development.


• Monitor the activation and reactivation of top VIP players and identify opportunities to improve engagement, retention, and long-term development.


• Develop approaches, mechanics, and initiatives designed to grow VIP activity and increase the number of high-value players integrated into regional teams.


• Prepare recurring analytics, reports, and summaries covering the behavior and performance of top VIP clients.


• Identify anomalies, deviations, and potential risks in VIP gaming activity, including indicators associated with fraudulent behavior.


• Apply AI-powered tools to deepen analysis, automate monitoring, improve operational efficiency, and uncover new approaches to VIP portfolio development.


• Monitor the quality and effectiveness of the VIP product, identifying customer experience issues and opportunities for product improvement.


• Collaborate with Product, Analytics, Operations, and regional teams on VIP product development and customer experience initiatives.


• Handle ad-hoc VIP priorities, including urgent OSINT research, customer calls, migrations, data summaries, and temporary regional coverage.


• Provide rapid operational support to regions requiring additional VIP expertise or temporary coverage.


• Identify, evaluate, and implement new tools, approaches, and practices that can improve the effectiveness of VIP operations.

• Strong expertise in VIP operations and a deep understanding of high-value customer behavior within iGaming, online casino, sports betting, or a closely related environment.


• Hands-on experience communicating with VIP customers and understanding the operational requirements of managing high-value player relationships.


• Strong understanding of player behavior patterns, engagement drivers, retention mechanics, and VIP development strategies.


• Ability to define clear requirements or briefs for analytical work and critically interpret resulting metrics and insights.


• Working knowledge of dashboards, performance metrics, and the relationships between key indicators.


• Practical and targeted experience using AI tools to improve analysis, monitoring, research, or operational workflows.


• Strong understanding of player fraud patterns and the ability to recognize anomalies or potentially risky activity.


• Analytical mindset with strong attention to detail and the ability to turn large amounts of information into actionable conclusions.


• Strong problem-solving skills and the ability to respond effectively to urgent or ambiguous operational situations.


• Excellent communication and collaboration skills, with the ability to work across Product, Analytics, Operations, and geographically distributed regional teams.


• High level of autonomy, ownership, and adaptability in a dynamic international environment.


• Ability to manage multiple priorities while maintaining accuracy, responsiveness, and a strong focus on customer experience.

• Fully remote work arrangement within Europe.


• Full-time employment in an international, distributed working environment.


• Benefits cafeteria with a broad range of options that may include:


• Children allowance.


• Mental health support.


• Sports and fitness activities.


• Language courses.


• Automotive services.


• Veterinary services.


• Home office setup assistance.


• Dental services.


• Books and stationery.


• Training and professional development compensation.


• Massage and wellness services.


• Opportunity to work with international teams across multiple markets and regions.


• Exposure to iGaming operations, customer analytics, product development, AI-enabled workflows, and VIP strategy.


• Opportunity to contribute to the development and improvement of VIP products and operational practices.


• Dynamic environment that encourages experimentation, innovation, and the adoption of new tools and approaches.

This listing is from Lever. View original listing ↗