Veterinary Receptionist

Veterinary Receptionist (Maternity Cover)

Full\-Time – 40 hours per week
September 2026 – end December 2027 (with potential for a permanent role)

Closing date for applications: 31 July 2026 however, this may close earlier if we have great applicants, so please get your details to us as soon as possible. Please note we do not have a vacancy for a ACA, VCA or SVN \- your application will not be taken any further if you are looking for this role.

Interview dates: Variety.

We are looking for a friendly, organised, and compassionate Veterinary Receptionist to join our team to cover maternity leave. This is a key front\-of\-house role within our busy practice, with the opportunity to become a permanent member of the team for the right person.

Working 40 hours per week, including 1 in 3 Saturday mornings, you will be at the heart of our client and patient experience \- supporting both the rewarding and emotional aspects of veterinary care.

About the Role

As the first point of contact for our clients and their pets, you will play an essential role in ensuring the smooth day\-to\-day running of the practice. This position combines customer service, administration, and facilities support.

Key Responsibilities:

• Welcoming clients and their pets with warmth and professionalism


• Answering telephone calls and handling client enquiries


• Booking and managing appointments efficiently


• Providing information on services and appointment processes


• Handling pre\-authorisations and insurance claims


• Taking payments and managing financial transactions


• Completing daily administrative tasks


• Maintaining a clean, fresh, and welcoming reception and waiting area


• Relaying client queries to veterinary surgeons and nurses, and responding appropriately


• Supporting ongoing client communication and follow\-ups

This role is ideal for someone who genuinely loves working with people and animals and understands that no two days are the same in veterinary practice.

You’ll be comfortable handling both happy moments and more sensitive situations, always approaching clients with kindness and empathy.

You Might Be a Great Fit If You:

• Are friendly, organised, and customer\-focused


• Have excellent communication skills and a professional, welcoming manner


• Have experience in a customer\-facing role, with strong attention to detail


• Can manage multiple tasks calmly and effectively in a busy, fast\-paced, sometimes noisy environment


• Work well as part of a close team and are happy to support colleagues


• Have a proactive attitude and are open to learning and feedback

• A supportive, team\-focused working environment


• The opportunity to develop your skills in a busy veterinary practice


• Potential for a permanent position at the end of the fixed term contract


• 6\.6 Weeks annual leave


• Additional annual leave for your birthday which will be added to your holiday allowance


• Enhanced family\-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay


• Cycle to work scheme


• Initiatives focused on employee wellbeing


• Non\-accidental injury support


• Learning and development opportunities via the IVC Evidensia Academy


• Pawsome Benefits \- reward gateway giving discounts and cashback with 100's of retailers


• Pension scheme


• Discounted staff pet care

If you’re passionate about delivering exceptional client care and want to be part of a friendly, dedicated team, we would love to hear from you.

Pay: £26,438\.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• On\-site parking


• Sick pay

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