Venue and Bar Supervisor

About Us
Players Party Rooms is a busy city\-centre entertainment venue specialising in parties and private events. We host multiple time\-critical bookings per day, delivering high\-energy experiences in a fast\-paced environment. Our success relies on strong organisation, calm leadership, and excellent customer care.

Job Overview
We are seeking an experienced and confident Venue and Bar Supervisor to oversee day\-to\-day operations and lead the team during shifts. This is a hands\-on role, ideal for someone who thrives under pressure, enjoys working with people, and takes pride in running smooth, well\-organised events.

You will be the senior point of contact on shift, ensuring staff are supported, parties run to schedule, standards are upheld, and customers leave with a positive experience.

Key Responsibilities

*Operations \& Events*

• Oversee daily venue operations, including opening and closing procedures.


• Lead the delivery of parties and events, ensuring timings, room setups, and transitions run smoothly.


• Manage multiple bookings in a fast\-paced environment while maintaining control and attention to detail.


• Work closely with the General Manager to prepare for upcoming bookings, peak periods, and seasonal demand.

*Team Leadership*

• Supervise, support, and motivate staff during shifts.


• Lead by example, maintaining professionalism, energy, and clear communication.


• Ensure new staff are inducted and trained effectively.


• Provide on\-the\-spot guidance and problem\-solving when issues arise.

*Customer Experience*

• Deliver consistently high standards of customer service.


• Act as the main point of contact for parents and group organisers during events.


• Handle customer queries or complaints calmly and professionally.

*Health, Safety \& Standards*

• Ensure compliance with health \& safety and environmental health regulations.


• Maintain high standards of cleanliness, hygiene, and organisation across all areas.


• Promote a safe and secure environment for staff, guests, and children at all times.

*Cash, Stock \& Admin*

• Oversee cash handling, till reconciliation, and accurate sales recording.


• Manage stock levels, inventory checks, and ordering in line with company procedures.


• Use POS systems and basic computer software confidently.

*Sales \& Upselling*

• Support revenue growth by promoting party packages, upgrades, and merchandise where appropriate.


• Encourage staff to upsell as part of a positive customer experience.

What We’re Looking For

• Previous experience in a supervisory or management role within hospitality, leisure, or events.


• Strong leadership skills with the ability to stay calm under pressure.


• Excellent communication skills and a confident, approachable manner.


• Highly organised, reliable, and able to manage multiple priorities at once.


• A practical, solution\-focused mindset with a strong work ethic.


• Comfortable working weekends and peak event times.

What We Offer

• Competitive salary with a 4% salary increase opportunity each year.


• Opportunities for growth and increased responsibility.


• Lively, people\-focused work environment.


• 28 paid holidays.


• Staff benefits

*This is an evening/night time job and you* *must be available* *during* *Fridays and Saturdays*. *One weekend off will be scheduled each month.*

Job Type: Full\-time

Pay: £26,500\.00 per year

Benefits:

• Company events


• Employee discount

Experience:

• Management: 2 years (preferred)

Work Location: In person

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