Treatment Coordinator- Dental
Dental Treatment Coordinator (TCO)
Savona Dental – Canary Wharf, London
Job Type: Full\-time / Part\-time
About Savona Dental
Savona Dental is a modern private dental practice based in the heart of Canary Wharf. We are looking for an enthusiastic, professional and patient\-focused Dental Treatment Coordinator (TCO) to join our growing team.
This is an excellent opportunity for an experienced TCO who enjoys building relationships with patients, supporting clinicians and helping patients understand and proceed with their recommended treatment, while also supporting the reception team.
The Role
As our Dental Treatment Coordinator, you will be an important link between our clinicians, patients and reception team. You will guide patients through their treatment journey, explain treatment options and costs, and provide excellent patient care.
The role will also include general dental reception duties, so the successful candidate should be confident working across both treatment coordination and front\-of\-house administration.
Key ResponsibilitiesTreatment Coordination
- Discuss treatment plans with patients and explain proposed treatments clearly.
- Explain treatment costs, payment options and finance arrangements where applicable.
- Follow up treatment plans and enquiries to support patient conversion.
- Build strong and trusting relationships with patients.
- Work closely with dentists, specialists and the wider clinical team.
- Coordinate consultations, treatment appointments and patient journeys.
- Maintain accurate patient records and treatment plan information.
- Contact patients by telephone, email and other communication channels.
- Follow up outstanding treatment plans and enquiries.
- Support the practice in achieving patient care and business objectives.
- Answer incoming telephone calls and deal with patient enquiries professionally.
- Manage appointments, cancellations and rescheduling.
- Check and update patient information and records.
- Handle patient payments and assist with billing queries.
- Process emails and general patient correspondence.
- Support the smooth running of the reception area.
- Assist with daily administrative duties and practice organisation.
- Liaise with clinicians and dental nurses to ensure the diary runs efficiently.
- Provide a high standard of customer service throughout the patient journey.
- Maintain patient confidentiality and comply with practice policies and procedures.
We are looking for someone who is:
- Experienced as a Dental Treatment Coordinator (TCO) or in a similar dental role.
- Experienced in dental reception and administration.
- Confident discussing dental treatment and costs with patients.
- Excellent at building rapport and establishing trust.
- Professional, friendly and approachable.
- A confident communicator with excellent telephone and interpersonal skills.
- Organised and able to manage multiple patients and treatment plans.
- Comfortable discussing treatment fees and payment options.
- Commercially aware while always maintaining a patient\-first approach.
- Able to work efficiently in a busy dental practice.
- A reliable team player with a positive attitude.
What We Offer
- Competitive salary, depending on experience.
- Supportive and friendly team environment.
- Modern private dental practice in Canary Wharf.
- Opportunities for professional development.
- Staff benefits and \[insert benefits].
- \[Insert working hours/days].
- A rewarding role within a growing private dental practice.
If you are an experienced Dental Treatment Coordinator with strong reception and administrative skills and are passionate about providing an exceptional patient experience, we would love to hear from you.
Please submit your CV and a short covering note explaining why you would be a good fit for the role to Parneet316@hotmail.com
Pay: From £13\.00 per hour
Expected hours: 14\.0 – 20\.0 per week
Work Location: In person
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