Transport Administrator

Transport Administrator

Job Summary

The Transport Administrator plays a key role in supporting the efficient operation of the transport function through accurate administration, coordination, and issue resolution. The role ensures all transport\-related activities, data, and customer interactions are managed in line with service level agreements (SLAs) and operational deadlines.

Working closely with transport, warehouse, and customer service teams, the successful candidate will ensure effective communication, accurate record keeping, and timely resolution of issues in a fast\-paced environment.

Key Responsibilities

Respond to customer queries via phone and email in a professional and timely manner

Manage and prioritise personal and shared inboxes

Liaise with internal teams (transport, warehouse, customer service) to resolve issues efficiently

Maintain accurate system updates relating to delivery issues, shortages, and discrepancies

Manage booking\-in processes and ensure transport providers are informed

Ensure all transport\-related records are accurate and up to date

Complete customer billing in line with agreed SLAs and discrepancy codes

Support month\-end and period\-end processes

Ensure Proof of Delivery (POD) documentation is returned within SLA timelines

Work with transport providers to ensure POD compliance

Arrange transport uplifts and ensure completion to customer satisfaction

Identify discrepancies and follow through to resolution

Resolve delivery and collection issues efficiently

Proactively identify and escalate issues in a timely manner

Requirements

Essential Skills \& Experience

Experience in transport administration, logistics, or a similar operational support role

Strong administrative skills with proficiency in Microsoft Excel and Office applications

Ability to work in a fast\-paced, deadline\-driven environment

Excellent communication skills, both written and verbal

Strong organisational and time management skills with the ability to prioritise workloads

High level of accuracy and attention to detail

Problem\-solving mindset with a proactive approach

Customer\-focused with a professional and courteous manner

Ability to take ownership of tasks and see them through to completion

Positive attitude and strong team player

Desirable

Experience within logistics, transport, or FMCG environments

Core Competencies

Organisation and attention to detail

Communication and stakeholder engagement

Problem\-solving and initiative

Adaptability in a fast\-paced environment

Teamwork and collaboration

Summary

This role is ideal for a highly organised individual who enjoys working in a fast\-paced logistics environment. The Transport Administrator will play a critical role in ensuring smooth operations, accurate data management, and high levels of customer service across the transport function.

For full and confidential details of this position, please contact ritchie.hogan@primeline.ie

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