Trading Support Operator

Accountabilities:

• Act as the primary contact for sportsbook clients regarding product behavior, trading data, and operational queries, ensuring timely and accurate responses.


• Investigate customer-reported issues, operational alerts, and system anomalies by gathering, validating, and analyzing relevant information.


• Escalate complex incidents to internal technical or trading teams while ensuring proper tracking and follow-up.


• Monitor, log, and document operational issues, contributing to issue resolution workflows and service improvement initiatives.


• Support product enhancements by sharing customer feedback, identifying recurring defects, and contributing to knowledge base updates.


• Collaborate closely with internal stakeholders to improve service quality, product reliability, and customer experience.

Requirements

• Prior experience in customer support, operations, trading support, or a similar client-facing role.


• Strong analytical and problem-solving skills with the ability to investigate and interpret complex issues.


• Excellent written and verbal communication skills in English; additional languages are an advantage.


• High attention to detail and ability to work accurately in a fast-paced, high-pressure environment.


• Familiarity with collaborative and operational tools such as Slack, Google Workspace, Jira, or Microsoft Teams.


• Strong interest in esports, sports betting, trading environments, or data-driven digital products.


• Ability to quickly learn new systems, workflows, and technical concepts while working shifts or weekends if required.

• Competitive compensation package aligned with experience and market standards.


• Flexible working arrangements depending on operational needs.


• Opportunity to work in an international, fast-growing, and technology-driven environment.


• Exposure to esports, sports data, and real-time trading systems.


• Career development opportunities within a highly specialized operational domain.


• Collaborative culture with strong emphasis on learning and continuous improvement.

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