Technical Service Engineer

Field\-based, and providing customer support across the UK and Ireland.

Job Objectives

• To carry out installations, service and breakdown requests.


• To demonstrate first class customer care.


• Positively represent the Soraluce UK brand at all times.

Specific Responsibilities

• To communicate positively and efficiently with the Service Desk at all times.


• To complete and return all relevant documentation and liaise with the Service

Desk on a daily basis.

• To visit customer sites to diagnose, install, service and repair machines.


• Leave jobs in full working order and complete the service check,

alignment/geometry sheets and upload to the customer file on Sharepoint.

• Liaise with customers.


• To notify the Service Desk when job is complete.


• At customer sites, familiarise yourself with customer rules and working

practices, including their health and safety policies.

• Always follow as a minimum requirement, the generic RAMS using all

recommended PPE.

• To feedback to the Service Desk problems/issues on site.


• To notify the Service Desk when parts need collecting.


• When the job/customer dictates, there could be a requirement to lodge away

from home.

• Ensure all measures are carried out to reduce the risk of accidents.


• Any other duties that may be required of you.

General Responsibilities

• Adhere to Company Policies and Procedures.


• Adhere to guidelines as detailed in BS EN ISO 9001: 2015 and BS EN ISO 14001: 2015\.


• Health and Safety compliance at all times.


• Adhere to the Company Expenses Procedure.


• Ability to install, service and repair CNC machines and equipment.


• Ability to fault find, diagnose and correct errors as identified on CNC machine

tools.

• Ability to assemble, set up and dismantle hydraulic, pneumatic and large

associated mechanical assemblies.

• A team player with the ability to work on own initiative and problem solve.


• Knowledge of part identification and understanding of engineering drawings.


• Mechanical and electrical qualifications/experience.


• PLC knowledge.


• Excellent customer service, communication and organisational skills.


• PC literate.


• Previous experience of a service team environment.


• Always ensure your skills set, knowledge and experience are adequate to

complete the tasks required of you.

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