Technical Account Manager

About the role

Jupiter IT are a leading IT solutions and managed service provider, helping organisations make better use of technology while keeping their businesses secure, productive and resilient.

We work closely with our customers to understand their technology challenges and provide practical, commercially sensible solutions across managed IT services, cyber security, cloud, Microsoft technologies, infrastructure and business transformation.

As Jupiter IT continues to grow, we're looking for an experienced Technical Account Manager to help us expand our managed services portfolio and identify new opportunities with both existing customers and prospective clients.

This is a customer\-facing role combining technical understanding, commercial awareness and a genuine ability to understand what a business needs from its technology.

What will you be doing?

• Become a subject matter expert across Jupiter IT's Managed Services, infrastructure, cloud, Microsoft and cyber security solutions.


• Identify, qualify and develop opportunities across existing customers and new prospects.


• Work closely with our existing client base, fostering relationships and ensuring service levels are being met via regular account reviews.


• Work alongside the BD team to develop proposals and maximise cross\-sell and upsell opportunities.


• Act as a key point of contact for Managed Services enquiries and opportunities throughout the sales process.


• Understand customer requirements and translate them into practical, commercially viable technology solutions.


• Develop and present proposals, tenders, presentations, solution designs and supporting sales documentation.


• Clearly communicate the business benefits, value and outcomes of proposed solutions to both technical and non\-technical stakeholders.


• Work closely with our technical and service delivery teams to develop accurate and compelling customer solutions.


• Build strong relationships with technology vendors and partners to support customer requirements and business growth.


• Follow up opportunities, quotes and proposals and actively help move prospects through the sales process.


• Maintain accurate opportunity information, forecasting and reporting within the CRM.


• Support the wider sales team through product knowledge, training and enablement.


• Keep up to date with developments across Microsoft, cloud, cyber security, managed services and the wider IT market.


• Contribute to the development of service documentation, sales collateral and continuous improvement initiatives.


• Support campaigns, events and other activities designed to increase awareness and adoption of Jupiter IT's Managed Services.


• Take an active role in achieving team objectives and contributing to the continued growth of the business.

At Jupiter IT, we believe great technology businesses are built around great people.

We're ambitious about where we're going, but we also recognise that sustainable growth comes from having the right culture, supporting our people and giving them the opportunity to develop.

When you join Jupiter IT, you can expect:

A genuine team environment
We work collaboratively and take ownership of what we do. Our core values are our life\-blood and everyone has a role to play in our success.

Investment in your development
You'll have the opportunity to develop your technical and commercial knowledge, gain relevant industry certifications and broaden your experience across the rapidly changing technology landscape.

A business that's going somewhere
Jupiter IT is growing, investing and continually looking at better ways to serve our customers. You'll be joining at a time when there is significant opportunity to make a real contribution.

A focus on doing things properly
We pride ourselves on delivering the right solution for the customer rather than simply selling technology. We value honesty, technical competence and long\-term relationships.

Great people and great technology
You'll work alongside experienced sales, technical and service delivery professionals and have access to leading technology platforms and vendor relationships.

The opportunity to make a difference
Your work will directly influence how our customers use technology, protect their businesses and operate more effectively.

We want people who are ambitious, curious and prepared to take ownership. If you're looking for a role where you can make a genuine impact rather than simply manage a sales pipeline, we'd like to hear from you.

What are we looking for?

The ideal candidate will have experience working within an MSP, IT services or technology environment, ideally in a sales, pre\-sales, solutions or service delivery role.

You'll need enough technical understanding to have credible conversations with customers and technical teams, combined with the commercial awareness to identify opportunities and help turn them into successful engagements.

The successful candidate will be high energy, commercially driven, confident and resilient, with strong organisation and a proactive mindset.

Key skills and experience

• Experience in an IT sales, technical pre\-sales, solutions or consultancy environment.


• Strong understanding of IT infrastructure, cloud, Microsoft 365 technologies and Cyber Security.


• Experience working within an MSP or IT services business is essential.


• Ability to understand customer requirements and turn technical concepts into clear business benefits.


• Experience qualifying opportunities and developing solutions for customer requirements.


• Strong commercial awareness and an understanding of pricing and the principles of selling IT services.


• Ability to identify opportunities to expand existing customer relationships.


• Excellent communication, presentation and stakeholder management skills.


• Comfortable presenting solutions to both technical and non\-technical audiences.


• Experience producing professional proposals, tenders, presentations and customer documentation.


• Strong organisational and time\-management skills, with the ability to manage multiple opportunities simultaneously.


• High attention to detail without losing sight of the wider commercial objective.


• Confident working collaboratively with sales, technical and service delivery teams.


• Able to learn new technologies and services quickly.


• Proactive, self\-motivated and comfortable taking ownership of opportunities.


• Resilient and persistent, with the ability to see opportunities through from initial enquiry to completion.


• Professional, trustworthy and solutions\-focused in your approach.


• Relevant industry certifications such as Microsoft or ITIL would be advantageous but are not essential.

Our HQ is in Hessle, East Yorkshire.

What are the benefits?

You'll receive a competitive package of salary, car allowance, uncapped commission including many other benefits. Full details of the benefits available can be provided as part of the recruitment process.

If you think you could make a difference at Jupiter IT, we'd like to hear from you.

Pay: £30,000\.00\-£50,000\.00 per year

Benefits:

• Canteen


• Company car


• Company pension


• On\-site parking

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