Engineer Coordinator

WE’RE HIRING – ENGINEER COORDINATOR

Location: Hessle, Hull
Hours: Monday–Friday \| 08:00–16:00
Full\-Time \| Permanent

WHO ARE WE?

WCM (National) Ltd is a family\-run business providing commercial catering and electrical maintenance services nationwide.

For over 20 years, we have built strong relationships with a large client base, providing reactive maintenance, planned servicing and installation projects across the UK.

We operate in an incredibly fast\-paced industry, and we’re looking for someone with the energy, drive and personality to thrive in it.

THE ROLE

We’re looking for a dynamic, highly organised and proactive Engineer Coordinator to join our Service Helpdesk team at our Head Office in Hessle.

This is not a quiet admin role.

You’ll be at the centre of our day\-to\-day operation, coordinating a busy field team of engineers, managing reactive callouts and planned works, dealing with constantly changing priorities and making sure our customers receive the level of service they expect.

You’ll need to be someone who can think quickly, stay organised under pressure, make decisions and take ownership of getting things done.

WHAT YOU’LL BE DOING

• Coordinating engineers and managing their daily workloads


• Managing new reactive service calls from allocation through to completion


• Ensuring urgent callouts and revisits are attended within required timescales


• Monitoring outstanding jobs and proactively chasing progress


• Updating customer systems and portals


• Ensuring the correct engineer paperwork is received


• Providing customers with regular updates on outstanding works


• Working towards customer KPIs and service levels


• Scheduling planned maintenance and servicing visits


• Reacting quickly when priorities and engineer schedules change

WHO ARE WE LOOKING FOR?

We need someone who is:

• Dynamic, driven and highly motivated


• An excellent problem solver


• Exceptionally organised


• Comfortable working in a very fast\-paced environment


• Confident communicating with customers and engineers


• Able to prioritise multiple demands at once


• Resilient when things get busy


• A strong team player


• Someone who takes ownership and gets things done

Previous experience in coordination, scheduling, service helpdesk, call handling or administration would be highly beneficial.

Good working knowledge of Microsoft Word, Excel and Outlook, strong communication skills and excellent attention to detail are essential.

WHAT WE OFFER

• Competitive salary


• BUPA healthcare


• Life cover


• Company sick pay


• 22 days paid annual leave plus Bank Holidays


• Opportunity to develop within a growing national business

THINK YOU CAN KEEP UP?

If you enjoy being busy, thrive on solving problems and want to play an important role in the daily operation of a fast\-moving national business, we want to hear from you.

Apply now with your CV.

Job Types: Permanent, Full\-time

Pay: £28,500\.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• On\-site parking


• Private medical insurance

Ability to commute/relocate:

• Hessle HU13: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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