Supported Housing Officer

Help People Rebuild Their Lives

At YMCA Chiltern Group, we're committed to ensuring that everyone has a safe place to live and the opportunity to reach their full potential. We are looking for a passionate and motivated Supported Housing Officer to join our team in Hitchin, supporting adults who have experienced homelessness and other forms of disadvantage to develop the skills and confidence needed for independent living.

This is an exciting opportunity to make a genuine difference in people's lives while joining a growing organisation with ambitious plans to expand its housing services and increase its impact across the community.

About the Role

As a Supported Housing Officer, you will provide high\-quality, person\-centred support to residents, helping them achieve their goals and move towards greater independence. You'll work closely with individuals to identify their strengths, overcome barriers, and access the services and opportunities they need to thrive.

Key responsibilities include:

Managing a caseload of residents and delivering tailored support plans and risk assessments.

Supporting residents with housing, wellbeing, education, employment, budgeting, life skills, and move\-on planning.

Conducting assessments and assisting with new referrals and resident inductions.

Promoting safeguarding, health and safety, and resident wellbeing.

Working collaboratively with external agencies, social care teams, healthcare professionals, and community organisations.

Encouraging residents to engage with training, employment, social activities, and wider community opportunities.

Undertaking housing management duties, including occupancy checks, rent monitoring, and property inspections.

About You

We're looking for someone who has:

Experience working with vulnerable adults, young people, or other client groups requiring support.

Knowledge of mental health, trauma, safeguarding, and support planning.

Strong communication, assessment, and relationship\-building skills.

The ability to motivate and empower individuals to achieve positive outcomes.

Good IT skills, including Microsoft Office.

Excellent organisational skills and the ability to manage competing priorities.

A positive, resilient, and solution\-focused approach.

Why Join YMCA Chiltern Group?

When you join YMCA Chiltern Group, you'll become part of a dedicated team committed to ending homelessness and creating lasting positive change. Our housing services provide thousands of nights of safe accommodation each year, alongside specialist support that helps people build brighter futures and move into long\-term settled housing.

If you're passionate about supporting people, building communities, and making a real impact every day, we'd love to hear from you.

Please note: This role requires flexibility to work on a rota, including some weekends and bank holidays.

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility \& Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025\. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three\-day Kickstarter Event.

By the end of these three days, there was a brilliantly multi\-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025\. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

• Provision of over 700 units of accommodation for homeless people


• Move on accommodation for individuals moving onto independent living


• Housing and practical/emotional support for young asylum seekers


• Community HUBs hosting a range of activities and meeting space hire


• Childcare provision in Hertfordshire


• Family support through a network of children’s and family centres covering Hertfordshire and Bedford


• Therapeutic and non\-therapeutic support for male and female victims of domestic abuse and their children


• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire


• Domestic abuse perpetrator reform programmes across Bedfordshire


• Youth services offering emotional wellbeing support and youth club opportunities for 11\-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund


• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.

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