Medical Secretary
About The Role
Are you an organised, calm administrator looking for a role with real purpose? Baldock Manor is our specialist psychiatric hospital, where our clinical teams support people through some of the most difficult periods of their lives. As Medical Secretary, you will work side by side with a Consultant and ward team as the person who keeps everything running – the diaries, the reports, the records and the referrals – so that clinicians can focus on patient care. It is a varied, fast moving role where no two days look the same, and where your accuracy and discretion genuinely make a difference to patients. If you thrive on being the person everyone relies on, we would love to hear from you!
What you will do:
- Represent medical staff by screening incoming telephone calls, recording and transmitting messages, scheduling appointments, arranging referrals to other healthcare providers, scheduling appointments for consultations, tests, scans, etc.
- Take minutes during meetings, HR investigations and clinical governance.
- Maintain calendars and diaries, scheduling appointments, consultations, professional meetings.
- Produce information by transcribing dictations, preparing medical reports and summaries, patient histories, manuscripts and correspondence.
- Provide historical reference by developing and utilising filing and retrieval systems, maintaining patient records, recording meeting discussions.
- Maintains patient confidence and protect operations by keeping information confidential.
- Liaise and maintain close relationships with other secretaries and administrative staff and to cover leave for other secretaries when necessary.
- Provide front of house cover when needed.
- Maintain office supplies inventory by checking stock, anticipating needs, placing and expediting purchase orders and verifying receipt.
- To prioritise and efficiently organise own workload to ensure that all tasks are completed in a timely manner.
- To support with processing and recording of information for regular audits.
- Maintain patient and staff confidentiality in accordance with GDPR guidelines.
- Maintaining quality results by following and enforcing standards.
- Experience of working within an office environment
- Fully IT literate, particularly with Microsoft Office programs and database systems
- Ability to work both independently and within a team
- Ability to keep calm under pressure
- Touch and audio typing skills
- Experience in accurate minute\-taking
- Excellent verbal and written communication skills
- Excellent organisational/interpersonal and time management skills
- Able to work within a Team
- Able to prioritise workload and manage competing demands
- Previous experience of working within the Mental Health Sector
- Previous experience as a Medical Secretary or Ward Administrator
- Medical Secretary or Administrative qualification – e.g. AMSPAR, NVQ
- Knowledge of medical/mental health terminology and health information practices
- Experience of collating information for auditing
Join us and you will be well looked after. We invest in our people with ongoing training and development, and back that up with a benefits package designed to make life a little easier – from healthcare cover and extra leave on your birthday to free parking on site.
Bupa Cash Plan Health Scheme
Company Pension scheme
Up to 28 days annual leave including bank holidays
Cycle2Work Scheme
Blue Light Discount Card eligibility
Free Parking
On\-going training
‘Refer a Friend’ scheme
Birthday leave following one years employment
Free hot drinks
Employee Assistance Programme
Hours:
9am to 5pm, Monday to Friday
About Us
Baldock Manor is rated Good by the CQC, whose most recent report specifically recognised the contribution of our Therapies team. The hospital comprises two older adult acute inpatient wards (male and female), with an accredited female PICU currently dormant and offering real potential for redevelopment which is an unusual service development opportunity for a psychologist building their career.
Nouvita Healthcare is a growing healthcare provider, made up of a hospital, nursing \& residential care homes and supported living services and is on a mission to provide personalised and effective care. What stands out in our hospital is the focus on psychology led treatments and the vibrant and inclusive multi\-disciplinary team, as well as a collegiate atmosphere which makes working here enjoyable even on the busy days!
Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident and Mindful employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to: recruitment@nouvita.co.uk
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