Shop Supervisor

Job Advert

Responsible to: Shop Manager

Responsible for: Volunteers

Location: South Normanton Lighthouse Charity Shop

Rate of Pay: £12\.71 per hour

Working Hours: 6 hours per week, working Sundays 10am \- 4pm

We are committed to supporting a positive work\-life balance and are happy to discuss flexible working patterns and day\-to\-day scheduling at the interview stage.

Purpose of the Job

As Shop Supervisor you will ensure the effective day to day running of our Lighthouse shops. Maximising profit through a high standard of customer service and providing effective support of volunteers in accordance with Valley CiDS standards and policies.

Key Roles \& Responsibilities

People Management

• Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members.


• Ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.


• Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.


• To take responsibility for the overall running of the shop and volunteers on designated working days.

• Work with the shop manager and assistant shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.


• Support your shop manager, assistant shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.

• Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.


• Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.


• Identify high value items for eBay and any additional ways of recognising alternative revenue streams.


• Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.


• Ensure high levels of cleanliness are consistently maintained.

Essential Criteria

• Previous experience in a retail/customer centric environment including the use of EPOS systems.


• Previous experience of communicating with a diverse customer base


• Ability to motivate, inspire and work as a team.


• Good standard of numeracy


• Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.


• Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.


• The ability to recognise stock potential to generate income and the importance of attractive presentation.


• Basic knowledge of Health \& Safety and Fire regulations and ability to identify potential risks.


• Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays \& sickness.


• Ability to use Microsoft office packages.

• Experience of working with volunteers


• Experience within Charity Shops

• Enhanced Annual Leave


• Company Sick Pay Scheme


• 20% discount in all Lighthouse Charity Shops


• Company Pension


• Employee Assistance Programme


• Access to exclusive shopping and lifestyle discounts


• Christmas Saver Scheme


• Company Events

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