Shift Lead - Food - Tamworth

Team
In Store
Store
Tamworth
Location
Tamworth, West Midlands
Contract type
Permanent
Position type
Full Time
Salary
£13\.65 p/h \+ £3\.00 p/h unsocial premium
Closing date: 28th May 2026

Retail Quiz
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Find out if you fit the role.

Take Your Marks
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Could you make an impact at M\&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.

Let's get started

• Intro


• About the role


• Meet the Team


• Our Support


• Benefits


• Colleague Networks


• How to Apply

How We Hire
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Everyone is welcome at M\&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M\&S, that individuality has the potential to make waves.

About the role
------------------

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details
Work Pattern

Week 1

Monday 04:00\-12:00

Tuesday 04:00\-12:00

Wednesday 04:00\-12:00

Friday 04:00\-12:00

Saturday 04:00\-12:00

Week 2

Sunday 15:00\-23:00

Monday 15:00\-23:00

Tuesday 15:00\-23:00

Wednesday 15:00\-23:00

Friday 15:00\-23:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

*Please note that the \+ £3\.00 p/h unsocial premium is only added on any hours worked between 22:00\-06:00*

Purpose of the Shift Lead role

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager


• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager


• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening


• Allocate resource effectively to deliver a quick payment experience


• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times


• Coordinate the team to deliver a clean, safe and well\-presented store


• Play their part in creating a great team atmosphere that is inclusive of everyone


• Role model great Customer Service


• Role model the M\&S behaviours and Colleague Expectations across the store


• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues


• Support nearby stores if operationally required


• Responsible for being a key holder and answering call outs as required


• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Meet the Team
-----------------

Our Support
---------------

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part\-time working, a 4\-day compressed week, or to job share if it’s in the best interests of everyone.

Benefits
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Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

• Wellbeing hub


• ### Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

• Giving back


• ### Giving back

Support your favourite charities by donating through your pay or even volunteering for them.

• Pay


• ### Pay

Earn a competitive salary.

• Colleague discount


• ### Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M\&S products and many of our third\-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.

• Time off


• ### Time off

Competitive holiday entitlement with the potential to buy extra holiday days.

• Life assurance


• ### Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).

• Workplace savings


• ### Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

• My Choices


• ### My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.

• Cycle to work


• ### Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.

• Smart tech


• ### Smart tech

Buy the latest technology with interest\-free financing directly from your salary.

• Family friendly policy


• ### Family friendly policy

Industry\-leading maternity, paternity, adoption and neo\-natal policies, providing support and flexibility for you and your family.

• Wellbeing hub


• Giving back


• Pay


• Colleague discount


• Time off


• Life assurance


• Workplace savings


• My Choices


• Cycle to work


• Smart tech


• Family friendly policy

Colleague Networks
----------------------

We want you to feel supported, no matter what.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Gender Equality Network

Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

LGBTQ\+ Network

Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Family \& Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Gender Equality Network

Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

LGBTQ\+ Network

Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Family \& Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Gender Equality Network

Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

LGBTQ\+ Network

Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Family \& Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.

End of slider Colleague Networks carousel
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