ServiceNow IT Developer

Your Day\-to\-Day

• Design, develop, configure and maintain solutions on the ServiceNow platform


• Develop and customise ServiceNow applications, while favouring standard out\-of\-the\-box functionalities


• Work with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Catalog Items, Workflows and Flow Designer


• Develop and maintain integrations using IntegrationHub, REST/SOAP APIs, MID Server, LDAP/Active Directory and third\-party systems


• Translate business and functional requirements into robust technical solutions


• Participate in solution design workshops and assess the technical impact of changes


• Contribute to platform upgrades, governance, performance, security and technical documentation


• Provide expert support on complex incidents and perform root cause analysis


• Identify opportunities to improve and automate processes across the platform


• Contribute to the evolution and continuous improvement of the ServiceNow environment

• Master’s degree or equivalent in Computer Science, Information Systems, Engineering or a related field


• 5–8 years of experience in ServiceNow development


• Strong experience with several ServiceNow modules, ideally including ITSM, CMDB, Discovery, Asset Management, CSM and Service Catalog


• Advanced knowledge of JavaScript and the ServiceNow Scripting Framework


• Solid experience with Flow Designer, IntegrationHub, HTML, CSS, XML, JSON, REST and SOAP APIs


• Experience with Git, Azure DevOps or equivalent tools


• Good understanding of Agile/Scrum, automated testing, deployment practices, CI/CD and ITIL


• Experience with Domain Separation and ServiceNow on\-premise environments is a strong advantage


• Relevant certifications such as CSA, CAD, CIS\-ITSM, CIS\-CSM and/or ITIL v4 are an asset


• Strong analytical and problem\-solving skills, with the ability to work autonomously


• Collaborative, customer\-oriented and adaptable mindset


• Fluent in French and English, both written and spoken


• German and/or Luxembourgish are considered an advantage

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