Service Delivery Manager

Service Delivery Manager
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Vacancy Salary£49000\-£54000 plus bonus \& benefitsVacancy LocationMorley / Hybrid *This is a* *permanent,* *full time* *vacancy* *that will close* *in 15 days* *at 23:59 BST.*The Vacancy
IT Service Delivery Manager – Driving Service Excellence at Evri

Ready to play a key role in delivering IT services that keep one of the UK’s largest parcel networks moving?

At Evri, our technology underpins everything we do. As we continue to evolve and enhance our IT services, we’re looking for an IT Service Delivery Manager to help ensure our services are reliable, efficient and delivering real value to the business.

Join us in this critical role within our IT Service Management team, where you’ll work closely with operational stakeholders, vendors and IT teams to drive service performance and continuous improvement across the organisation.

What you’ll be doing

As an IT Service Delivery Manager at Evri, you’ll act as a trusted partner to the business, ensuring IT services meet the needs of our operational teams and support our wider strategic goals.

You’ll play a central role in managing service performance, strengthening supplier relationships and identifying opportunities to improve how IT supports the organisation.

Your focus will be on driving service excellence, managing risk and ensuring clear communication between business and IT teams.

Responsibilities

• Act as a trusted advisor to key business stakeholders on IT services


• Build and maintain strong relationships across operational teams and IT functions


• Manage the performance of strategic IT vendors and suppliers


• Lead service reviews, capturing insights and identifying improvement opportunities


• Develop and deliver service improvement plans across key business areas


• Support service design and transition activities in line with ITIL processes


• Provide clear reporting on service performance, risks and opportunities


• Contribute to incident, problem and change management processes


• Ensure business impact is clearly understood and communicated during changes


• Identify and manage IT service risks through to resolution


• Work closely with service desk and support teams to manage escalations effectively


• Support small service improvement initiatives and continuous improvement activities


• Collaborate with stakeholders to identify new and evolving IT requirements

Interested? Here’s what you’ll need to be successful:

• Experience in an IT Service Delivery or similar IT role


• Strong understanding of ITIL processes (ITIL Foundation preferred)


• Experience managing third\-party suppliers and vendors


• Excellent stakeholder management and communication skills


• Ability to analyse data and present meaningful insights


• Experience working in complex, fast\-paced environments


• Strong organisational skills with the ability to manage competing priorities


• A collaborative approach, working effectively across IT and business teams


• A proactive, solution\-focused mindset with a passion for continuous improvement

At Evri, we know we only grow if our people do too. That’s why we’re committed to building an inclusive, diverse workplace where everyone can bring their whole, authentic selves to work. We focus on removing barriers, creating opportunity and ensuring every colleague feels valued for who they are and what they bring.

We are Evri. Where everyone is welcome.

We’re excited about what’s next. Let’s deliver it together.

About Us
*Every parcel, every person, every place – every delivery made for you.*

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Our Benefits
Free digital GP service for all colleagues and their family

Wagestream \- access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

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