Service Centre Manager

Thank you for your interest in this opportunity.
This position is for our Synergy HiQ Site in Coventry. Before we get into the details of the role, here’s a personal message from our founder and Managing Director:

A Personal Note from Leo Dack – Managing Director

Hi, I’m Leo Dack.

Thanks for taking the time to check out this opportunity – I really do appreciate it. Before you dive into the details, I’d like to share a bit about me, our journey so far, and what kind of business you’d be joining.

I started out in the motor trade straight from school, working at a Vauxhall dealership. In 2010, I launched a small independent garage in Lincoln called Vauxalist – just me, one ramp, and a clear goal: to build an automotive group that puts people first, delivers exceptional service, and never stops evolving.

That one\-man band has grown into the Dack Group, now operating across Lincoln, Northampton and Coventry, with 70\+ people working across:

• Service Departments


• A Vehicle Bodyshop


• A Ford Service Centre \& Used Car Dealership


• Coachbuild \& Van Conversions


• New \& Used Van Sales


• Van Rental

These departments operate across our group brands:
Dack Motor Group, Central Garage Ford, and Synergy Autocentres.

We’re not a corporate PLC, and we’re proud of that. We’re privately owned, close\-knit, and led by people who still roll up their sleeves. We’re also IT\-led, and we embrace technology and change to stay ahead – even when it’s uncomfortable.

Our ambition to keep growing, innovating, and pushing the boundaries brings its challenges, which is why we need people who are happy to muck in, support each other, and stay solutions\-focused.

I’m also the co\-founder and co\-host of an automotive podcast called On The Ramp, where we talk openly about the industry, how we work, and what really goes on behind the scenes. If you'd like to get a better sense of me and how we operate as a business, you’re very welcome to check it out:
youtube.com/@OnTheRamp

Thanks again,

Leo

Now onto the specifics of this position.

The Opportunity

We are looking for an experienced, hands\-on, and motivated Service Centre Manager to lead our Synergy HiQ Coventry site and drive the branch to its full potential.

This role would suit somebody with strong leadership skills, commercial awareness, operational discipline, and a genuine ownership mentality. We are looking for a leader who takes pride in standards, presentation, customer service, and team culture — not somebody who simply manages from behind a desk.

The successful candidate will have the support of our Head Office departments in Lincoln, including accounts, operations, compliance, and marketing teams.

The site includes:

• 7 workshop bays


• Large customer reception area


• Front and rear customer car parks


• Significant future investment plans

We are offering a highly competitive package for the right candidate.

Salary

Basic Salary: £40,000 per annum
OTE: £52,500 per annum

Service Centre Manager \- Key Responsibilities

• Ensure all working practices and procedures comply with company and legal requirements


• Maximise sales, volume, and profitability opportunities


• Deliver outstanding customer service standards


• Coordinate and support workshop and front\-of\-house teams


• Maintain strong communication, accountability, and motivation amongst staff


• Lead by example through professionalism, punctuality, attitude, and work ethic


• Maintain exceptional standards of housekeeping, cleanliness, organisation, and presentation across the entire site


• Ensure all customer\-facing areas remain professional and welcoming at all time


• Create a positive, proactive, and customer\-focused culture across the branch


• Take ownership of operational issues and drive practical solutions


• Ensure company objectives and vision are understood across the site


• Maintain effective communication with Head Office department


• Promote and maintain the company image and reputation


• Ensure security of stock, cash handling, and company assets

Key Competencies

• Experience managing and developing teams


• Commercial awareness and sales\-focused mindset


• Ability to identify growth opportunities and exceed targets


• Strong understanding of customer service and operational performance


• Hands\-on leadership style with a proactive attitude


• Strong ownership mentality and pride in maintaining standards


• Ability to build a positive, high\-performance team culture


• Strong communication and organisational skills


• Computer literate and comfortable using modern workshop systems


• Understanding of factors affecting the automotive industry


• Solution\-focused mindset with the ability to take initiative and drive improvement

What We’re Looking For

We are looking for somebody who will genuinely treat the business as their own, take pride in the operation, and become a key part of our continued growth journey.

If you are passionate about the automotive industry, thrive in a fast\-paced environment, and believe in leading by example, we would love to hear from you.

Job Type: Full\-time

Pay: £40,000\.00\-£52,500\.00 per year

Benefits:

• Company pension


• Employee discount


• On\-site parking

Application question(s):

• What interests you in this position?

Experience:

• autmotive management: 4 years (preferred)

Work Location: In person

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