Service Centre Manager
Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers \& consumers around the world. Culligan’s complete line of drinking water solutions, water softeners \& water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world\-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state\-of\-the\-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Service Centre Manager:
Working within our busy Operations Team, the role is responsible for the daily running of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.
This role will be based from our Wolverhampton site, working Monday to Friday, days only. 40 hours a week between 7am \- 5pm.
Responsibilities of Service Centre Manager:
- Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers
- Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
- Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
- Ensuring all vehicles are compliant, working in close partnership with Fleet
- Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
- Ensure that stock levels are maintained within the Service Centre
- Ensure the team are using the ERP system correctly
- Meet the Service Centres objectives in relation to Health \& Safety, Productivity, Compliance and People Development
- Support the recruitment processes
- Ability to support driver routing, working alongside the Supervisor
- Strong communication skills with the ability to inspire, motivate and manage a team
- Decisive and effective decision making, problem resolving and time management
- Demonstrate high levels of resilience, self\-motivated and flexible
- Proven record of managing a fast\-paced Operation
- Full driving licence
- Able to complete daily reporting
- National CPC
- Valid FLT Licence
- Knowledge of using a CRM system
- + 23 days' holiday \+ Bank Holidays
+ Company Sick Pay (after qualifying period)
+ Cycle to Work scheme available
+ Employee rewards and discounts
+ Option to join Health Care Cash Plan
+ 24/7 365\-day access to Employee Assistance Programme through Health Assured
+ Access to on\-going learning and development with our online learning platform
+ Opportunity for career progression
+ Onsite parking
This listing is from indeed. View original listing ↗