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via Reed · 2 October 2026 ·2 days ago

Service Advisor

Pembrook Resourcing

Erdington Full-time GBP 32,000 – 45,000

This listing is from Reed

View original listing ↗

CUSTOMER SERVICE ADVISOR

ERDINGTON, BIRMINGHAM | £32,000 BASIC | £38,000 OTE | UP TO £45,000 TOTAL EARNING POTENTIAL | 1 IN 4 SATURDAY MORNINGS

A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.

THE OPPORTUNITY

We’re looking for a confident and organised Service Advisor to join an established automotive aftersales team in Erdington. You’ll be responsible for managing customers throughout the service and repair process, working closely with the workshop and ensuring every customer receives clear communication from booking through to collection.

£32,000 basic salary

£38,000 OTE

Potential to earn up to £45,000 including service-plan earnings

1 in 4 Saturday mornings

Weekday hours to be confirmed

Customer-facing automotive aftersales environment

THE ROLE

Manage customer bookings and service appointments

Keep customers updated throughout the service and repair process

Liaise closely with technicians and the workshop team

Explain recommended work, repairs and costs clearly to customers

Maintain accurate customer and vehicle records

Identify and discuss appropriate additional aftersales opportunities

WHAT WE’RE LOOKING FOR

You’ll need · Previous experience as an Automotive Service Advisor or in a similar aftersales role

· Excellent customer service and communication skills

· Strong organisation and attention to detail

· Confidence discussing vehicle repairs, servicing and associated costs

· The ability to work effectively with workshop and technical teams

It would be great if you also have · Main-dealer automotive experience

· Experience using a dealership DMS

· Previous experience with service plans

· A good understanding of workshop and aftersales operations

THE PEMBROOK DIFFERENCE

We keep things straightforward. You’ll get a clear understanding of the opportunity, the package and what’s involved, with support from the Pembrook team throughout the process.

INTERESTED?

If this sounds like the right opportunity for you, apply today and a member of the Pembrook team will be in touch for a confidential conversation.

We’ll take it from there.

This listing is from Reed. View original listing ↗

Service Advisor

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